Normally you focus on increasing productivity and efficiency – to contain or cut operating costs of your contact center. But now is not a normal time. We’re in the middle of a pandemic. What matters most now is respecting customers’ time and delivering satisfying experiences in the process.
This eBook will explain the KPIs you need to focus on to get and keep CSAT high while managing your contact center through this difficult time.
Download the eBook now to learn about:
- The 6 KPIs that indicate customer satisfaction issues
- Which KPIs work best for your contact center
- Ways to improve workforce efficiency
- Steps to optimize center performance and deliver great customer experiences