We are excited to announce that Centrical has ranked in G2’s Winter 2023 Awards, receiving the Users Love Us Badge, and ranking in the top 5 for Contact Center Quality Assurance, Sales Gamification, Usability Index for Gamification, and more! Our incredible customers from across industries and the globe have taken to G2 Crowd to share their experiences with Centrical’s Performance eXperience Platform and customer success support. We are thrilled and grateful to our customers for sharing their feedback and boosting us to the top as we step into 2024.
How G2 Works
G2’s scores are based on two factors: the customer experience and the company’s market presence – with our overall placement depending on our customers’ feedback and Centrical’s market trajectory. While many consumer review sites can help with purchasing decisions, few are as trusted as G2.
Centrical’s G2 Trajectory
G2 Crowd places the most weight on recent reviews. This is particularly important because, in the world of Software-as-a-Service (SAAS), products and services rapidly evolve. This makes timely customer reviews critical for decision-making.
When it comes to the market trajectory, Centrical’s pace of growth is enviable, with steady enterprise customer growth across the Americas, UK, and Ireland!
What are Centrical Customers Saying?
“Staff Empowerment”
“…Centrical is an easy platform for staff to utilise and with the number of features it provides, it creates the perfect balance between work, reward & recognition. We have seen a huge increase in engagement…by creating a targeted approach on how we embed and track KPIs. We have tapped into various products they offer to increase staff empowerment to take control of their training and embedment and upskill themselves. Leaders found the ease of integrating their coaching opportunities into the platform by creating specific missions, and our onboarding managers have promoted the use of evaluations during the probation period.”
–Ockert S., Enterprise (>1000 emp.)
“Great Software, Great Company”
“Centrical is a fantastic platform for providing real-time recognition and reward to employees. The software allows you to gamify performance management, motivate people to learn and open up new avenues for communication. We love the shop, it creates a real buzz in the office when people can spend their rewards on things they want.
The Centrical team are wonderful too. They’re very supportive not just through rollout, they stick around and are proactively engaged throughout.”
–Daniel W., Mid-Market (51-1000 emp.)
“Most Compatibility”
“As a game admin, I need to create content. When a new idea clicked, I swiftly open the admin tool to make a draft or even create a complete content via my phone or tablet on the go. This gives me full freedom to implement and test my ideas without being in front of my computer which makes my work and personal life balanced. I would appreciate the device compatibility Centrical gave to explore and grow our ideas into action.”
–Karthikkumar S., Enterprise, (>1000 emp.)
“Great Tool to Build Engagement”
“I like the ease and ability being able to build quick missions for learning. Helps build engagement for the learners. You can build quick informational microburst training sessions or quizzes to reinforce what was learned.
–Michael L., Enterprise (> 1000 employees)
“Brilliant experience as a tool & AMAZING customer support”
What I like most is that one can customize almost everything in the platform. There are so many options. User-friendly interface makes creating content a joy. Also analytics part provides wide range of filtering options which makes focusing on the results easier than ever. Also the reports provided in the analytics are easy to understand, easy to download and process with a variety of charts included.
elif K., Gamification Lead
Enterprise (> 1000 employees)
“Change of Mentality”
Everything connects so easily: KPIs that can be improved with tailored content, and in the end, you also receive rewards. I find it a very engaging tool, and people should see the added value overall. It keeps the employee happy while also doing their job.
–Ioana C., Trainer Coordinator
Mid-Market (51-1000 employees)
“Uniquely gamified!”
Centrical offers a deep level of customization to build gamified user experiences. In addition, the prebuild content is beneficial for new admin and to get started quickly without much effort.
Akash G., Director, Program Management
Mid-Market (51-1000 employees)
“I love all the features that Centrical offers”
There are no gamification mechanics or dynamics left behind with everything that Centrical offers for my users. Centrical offers me creative solutions that address different types of operational phases.
Miguel P., Assistant Call Center Manager
Mid-Market (51-1000 employees)
“A journey well worth taking”
There is not a single step, from the very first setup to the day-to-day business, you have to take along. Our points of contact were always by our side and had many clever insights on how to make the most of the platform. They proactively suggest features and solutions and make sure it’s always “all-hands-on” when working with us. Whenever we encounter an issue or error, our guys are ready and eager to help. Nadav, Or and Yonatan are awesome!
Christopher G., Training & Quality Manager
Mid-Market (51-1000 emp.)
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Moving Forward with Momentum
We are grateful for this customer recognition – and there are no plans to rest on our laurels, or slow down. Why? We believe that the best way to show our gratitude to our customers for their candid reviews is to build the momentum. We will continue to enhance our platform to meet tomorrow’s needs today, side-by-side with you, our incredible customers, as we have from day one.
Are YOU ready to change the game for your frontline teams? See our Performance eXperience platform in action with a quick preview and request your personalized overview today!
Engage and motivate your frontline teams
Improve performance with an AI-powered digital coach
Deliver world class CX with dynamic, actionable quality evaluations
Boost performance with personalized, actionable goals
Nurture employee success with the power of AI
Listen and respond to your frontline, continuously
Drive productivity with performance-driven learning that sticks
Drive agent efficiency, deliver client results
Keep tech teams motivated and proficient on products and services while exceeding targets
Maintain compliance while building customer happiness and loyalty
Enlighten energy teams to boost engagement
Engage, develop, and retain your agents while driving better CX
Improve the employee experience for your reservations and service desk agents
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