Filter Content
Filter Subject
Reset

Blog Post

Focus on 2024: Optimizing Pre-boarding and Onboarding

Operations leaders are looking to optimize pre-boarding and onboarding in 2024. Read more for a quick overview on setting new hires up for success.


Interview: Supercharging the Frontline Manager Experience

How can organizations prepare frontline managers to lead a modern workforce with rising customer expectations?

Spotlight on Success: Centrical Unveils the 2023 Select Award Winners!

Celebrating Organizations and Individuals Who Are Transforming the Frontline Employee Experience

2024 in Focus: Cost Savings with Frontline Employee Retention

How can contact centers retain employees for cost savings (and a better customer experience) in 2024?

Training for Call Center Managers: A Full Guide

Explore key strategies with our guide on essential training for call center managers, enhancing leadership, efficiency, and customer satisfaction.

Understanding Preboarding: A Comprehensive Guide

Preboarding begins before day one, ensuring a smooth transition for new hires. Discover tips and tools to engage and prepare employees effectively.

Three Tips for Supercharging the Manager Experience

The contact center landscape is changing. The manager experience must change with it.

Why Your Gamification Strategy is Going to Fail

Despite an 80% fail rate, your gamification project isn’t doomed. Read on for a look...

Top Call Center Coaching Techniques & Methods

Master call center coaching with effective techniques & methods. Elevate agent performance and customer satisfaction today!

Prevent Pre-boarding Purgatory and First-day Ghosting

New hires ghost you again? A better, more connected pre-boarding experience can save you a massive recruiting and retention headache.

Understanding Attrition in BPO: Causes & Solutions

Explore the reasons behind high attrition in BPO. Learn strategies to retain talent and boost employee satisfaction in the industry.

Drive transformation with gamification

Supercharge employee engagement by giving your workforce daily reasons to get excited

Request a demo
Drive transformation with gamification

Request a Free Demo