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Leadership Excellence: Wix.com Wins 2024 Captain Award

Transforming Employee Development and Coaching Through Transparency and Alignment

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Capita Experience’s Formula for Performance Excellence

Unlocking Gamification and More to Earn the 2024 High Performer Award

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How Arise Virtual Solutions Transformed Upskilling for Gig Workers

Redefining Learning Excellence: Arise’s Journey to Winning the 2024 Scholar Award

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KPIs Are Dead – Why Behaviors Matter More Than Metrics

It's a data-driven era, and metrics are seen as the ultimate measure of an employee's...

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Rewarding the Winners or Celebrating Participation? Finding the Right Balance in Employee Motivation

In the workplace, the goal is clear: motivate employees to align with the company’s objectives,...

5 Low-Lift, High-Impact AI Use Cases to Implement Now

Seamless customer service is paramount to the success of a business. Discover techniques for optimizing contact center operations to ensure maximum efficiency.

The 2024 Guide to Contact Center Capacity Planning

Maintaining an effective call center requires proper planning. Explore the benefits of capacity planning and how to properly implement it in your contact center.

Contact Center Automation: How to Boost Efficiency

Find out why automation represents the key to optimal resource management for contact centers, and learn how to automate contact center functions the right way.

5 Benefits of Call Center Speech Analytics

Call centers are a gold mine of data. Explore how leveraging call center speech analytics can enhance productivity and exceed customer expectations.

Leveraging AI to Drive Revenue Growth in Customer Service

Customers are more likely to buy right after their problem has been fixed. How can we develop agents to create “golden moments” where an ordinary service encounters become something extraordinary?

When “White Lotus” Meets CX, or the Future of EX

Customer service interactions have shifted from human interactions to self-service. The introduction of generative AI innovations begs the question: what kind of human interactions should customers expect from customer support and sales staff?

Contact Center Efficiency: 9 Improvement Strategies

Seamless customer service is paramount to the success of a business. Discover techniques for optimizing contact center operations to ensure maximum efficiency.

How to Use Workforce Management in Contact Centers

Discover effective strategies for optimizing contact center performance with workforce management. Streamline operations and enhance customer satisfaction.

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