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Centrical Recognized as a Momentum Leader in Gamification and Contact Center Platforms Spring 2023

Centrical customers have spoken, voting Centrical a Global Leader in G2’s Gamification and Contact Center Platforms for 2023!

We’re excited to announce that Centrical has ranked in G2’s Spring 2023 Awards as a High Performer, Momentum Leader, and Leader in Enterprise, earning 15 badges overall! Our incredible customers from all corners of the globe have taken to G2 Crowd to share their experiences with Centrical’s next-gen platform and customer success support. We couldn’t be more thrilled and grateful to our customers for boosting us to the top of the charts this spring. 

How G2 Works 

G2’s scores are based entirely on customer experience and the company’s market presence. Meaning, it is solely our customers’ feedback and Centrical’s market trajectory that determines its overall placement. There are plenty of review sites consumers explore to help them in their purchasing decisions, but few are as trusted as G2. 

Centrical’s G2 Trajectory 

G2 Crowd places more weight on recent reviews. This is particularly important because, in the world of Software-as-a-Service (SAAS), products and services rapidly evolve, making timely customer reviews critical for effective decision-making. 

When it comes to the market trajectory, Centrical’s pace of growth is enviable, with steady enterprise customer growth across the Americas, UK, and Ireland! 

What are Centrical Customers Saying? 

Centrical is a hit with our customers, thanks to its feature-rich platform, flexibility, ease of use, and amazing customer success support. 

“Change of Mentality” 

Everything connects so easily: KPIs that can be improved with tailored content, and in the end, you also receive rewards. I find it a very engaging tool, and people should see the added value overall. It keeps the employee happy while also doing their job. 

–Ioana C., Trainer Coordinator 

Mid-Market (51-1000 employees) 

“Uniquely gamified!” 

Centrical offers a deep level of customization to build gamified user experiences. In addition, the prebuild content is beneficial for new admin and to get started quickly without much effort. 

Akash G., Director, Program Management 

Mid-Market (51-1000 employees) 

“I love all the features that Centrical offers” 

There are no gamification mechanics or dynamics left behind with everything that Centrical offers for my users. Centrical offers me creative solutions that address different types of operational phases. 

Miguel P., Assistant Call Center Manager 

Mid-Market (51-1000 employees)  

“Brilliant experience as a tool & AMAZING customer support” 

What I like most is that one can customize almost everything in the platform. There are so many options. User-friendly interface makes creating content a joy. Also analytics part provides wide range of filtering options which makes focusing on the results easier than ever. Also the reports provided in the analytics are easy to understand, easy to download and process with a variety of charts included. 

elif K., Gamification Lead 

Enterprise (> 1000 employees) 

“A journey well worth taking” 

There is not a single step, from the very first setup to the day-to-day business, you have to take along. Our points of contact were always by our side and had many clever insights on how to make the most of the platform. They proactively suggest features and solutions and make sure it’s always “all-hands-on” when working with us. Whenever we encounter an issue or error, our guys are ready and eager to help. Nadav, Or and Yonatan are awesome! 

Christopher G., Training & Quality Manager 

Mid-Market (51-1000 emp.) 

“Great tool for engaging employees and uplifting performance” 

What do you like best about Centrical? 

The ease of creating campaigns and missions! It is user friendly from the back end to the front-end users. The competitive edge really brings out the best in our staff. 

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No Resting on Laurels 

As grateful as we are to all our customers who have taken the time to provide honest reviews, we dare not take a moment to rest. Instead, the best way to show our gratitude is to press on and continue to enhance our platform to meet not just today’s but tomorrow’s needs, side-by-side with you as we have from day one. 

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