Gamification has been a buzzword in the realm of employee engagement for quite some time now. It’s far from being a new hot topic or a fad. Even if you’re new to the concept, chances are you’ve used it. Think about that last sales contest you ran or the bonuses and prizes you offered your sales teams for hitting some short-term goal. Each of these is a time you incorporated game elements in your employees’ day-to-day activities. You were essentially doing sales gamification.
Gamification is all about using game mechanics, dynamics, and aesthetics to drive desired behaviors and performance. When done well, it really works. More than 70% of companies using sales gamification tools, report between 11% to 50% increases in key sales performance metrics.
If you’re using gamification, great. But are you getting the most out of it? Read on! Here are some key elements of sales gamification and a few do’s and don’ts.
Contests and leaderboards
Most gamified sales initiatives start with contests and leaderboards. People immediately get them and that’s part of their appeal. They can have a profound impact on performance. Keep in mind, when using gamification, the game is a tool, not a goal. To get the most out of competitions and leaderboards, consider that:
Points and badges
Two of the human psyche’s strongest drives are scarcity and a sense of accomplishment. Utilizing points and badges in sales gamification lets you simulate them to motivate performance and encourage desired behaviors. When choosing to use points and badges in a sales situation, be aware that:
Social-feeds and feedback
Slack, the collaboration software, began as a chat-feed in an online game. This fun fact is offered to show that social feeds are among the most powerful game elements available. Creating a space for unmitigated social communications as a part of your sales games will provide several benefits. They include:
Campaigns and challenges
Campaigns are a set of challenges. Challenges have the value of creating purpose and parameters for work-related efforts. In a game environment, a challenge is trying to win a race. In sales, gamification challenges range from completing a training course to attaining a benchmark win-rate. Here are some things to keep in mind when creating challenges.
Centrical as a sales gamification partner
Since 2013, Centrical has partnered with leading companies across the globe to bring gamification to their frontline teams, including sales. Our customers have seen the positive impact of gamification for sales, including a 12% increase in sales per hour, and an 18% increase in average order value. Customers have shared their stories of increased sales team productivity and revenue generation. Each success story has come down to engagement and motivation, fostered by a gamified experience.
Conclusion and a word of caution
By gaining a better understanding of the motivations of individuals on your sales team and properly employing game elements, you can boost sales performance and get the most out of each member.
But know that gamification is not a silver bullet. And, you won’t see an effect on sales overnight. Look at gamification as part of a long-term strategy, targeting behavioral change with entertainment as an added plus not as the focus.
Be aware that too many platforms out there put too much emphasis on making work seem like a game. Unfortunately, that’s all they’re able to accomplish. Obviously, sales managers don’t want their salespeople playing pointless games all day. Whatever approach and platform you choose to go with, make sure it will empower your employees to reach higher levels of performance and productivity.
We would love the opportunity to discuss how Centrical can help your organization boost sales productivity through gamification. See our platform in action with a quick preview or request your personalized demo today.