Blog Post Engagement, Performance Management, Working from Home Productivity Drops When Employees Feel Disconnected Boston Consulting Group (BCG) issued a report recently. A fascinating read. It was a collection... Share:
Blog Post Engagement, Performance, Working from Home Virtual Fist Bumps Are Necessary in a WFH World The rate of Kudos, the recognition feature on Centrical's employee performance management platform, rose 150%... Share:
Blog Post Engagement, Gamification, Microlearning How to Help Employees Perform Better and Make ‘A Better World’ in the Process A new narrative on Centrical's employee performance management platform is called “A Better World.” The... Share:
Blog Post Engagement, Gamification Gadgets, Gizmos, and, Most Important, Gamification for Frontline Workers Gartner's 2020 Frontline Worker Technologies Hype Cycle report covers 30 different systems, tools, devices, including... Share:
Blog Post Contact Center, Customer Service, Engagement, Performance The 3 keys to higher customer satisfaction When you engage employees at an emotional level, provide continuous learning, they will want to... Share:
Blog Post, Webinars eLearning, Engagement, Microlearning, Performance, Working from Home 3 Lessons Learned During COVID-19 By 2 Learning & Development Pros There’s continuous adaptation and innovation to deal with the COVID-19-related disruptions to training activities. To... Share:
Blog Post Customer Service, Engagement, Performance, Sales Customer Karma is What You Make It Karma has been described as, “…that what goes around comes around.” Even though I’m a... Share:
Blog Post Customer Service, Engagement, Gamification, Microlearning, Performance, Working from Home Finding the Silver Lining Bill Kahn, Centrical's VP, Customer Success, Americas, sat down with four people involved in their... Share:
Blog Post Engagement, Gamification, Microlearning, Performance Your employees are working from home. Now what? It will be just fine if I don’t read another joke about business casual pajamas... Share:
Press Release Engagement, Microlearning, Performance, Working from Home Centrical Announces Integration with Microsoft Teams Centrical, provider of a holistic employee engagement and real-time performance management platform for Fortune 500... Share:
Blog Post Contact Center, Customer Service, Engagement, Performance, Working from Home Don’t Forget the ‘Accidental Managers’ During a Crisis Across the contact center industry it’s often the case that team leaders are first-time managers.... Share:
Blog Post Engagement, Gamification, Microlearning, Performance, Working from Home Why Football's Huddle Is So Important Now Before the pandemic, my organization, like yours, had a rhythm, a cadence. We had a... Share: