Want Better Company Performance? Let Employees Celebrate Their Own Accomplishments
When WFH employees can share their successes beyond their teams and the companies they work...
Boost Motivation with Virtual Stores
Employees will be motivated to complete learning exercises, hit their KPIs, and more when they're able to redeem points accumulated through those efforts for rewards found in virtual stores.
Resource Center
The Proverb and Power Up: How a Product Enablement Program Works
Power Up with Centrical is all about empowering administrators of Centrical's Employee-Centric Success Platform. So...
How Centrical Makes Certain Performance Data is Correct
How does Centrical make certain the performance data employees and their managers see and act...
You Can Unburn Burned-Out Employees
As we approach three-quarters of a year under COVID-19, about two-thirds of employees feel burned...
How Instilling Values in a Customer Support Organization Helps Drive an Excellent Customer Experience
Centrical gathered its technical account managers (TAM). These are the people who deal directly with...
Productivity Drops When Employees Feel Disconnected
Boston Consulting Group (BCG) issued a report recently. A fascinating read. It was a collection...
Virtual Fist Bumps Are Necessary in a WFH World
The rate of Kudos, the recognition feature on Centrical's employee performance management platform, rose 150%...
The Shift to Digital Remote Learning is Working – Here's Proof
The lights are coming back on in some corporate training classrooms. But most will remain...
How to Help Employees Perform Better and Make ‘A Better World’ in the Process
A new narrative on Centrical's employee performance management platform is called “A Better World.” The...
Gadgets, Gizmos, and, Most Important, Gamification for Frontline Workers
Gartner's 2020 Frontline Worker Technologies Hype Cycle report covers 30 different systems, tools, devices, including...
The 3 keys to higher customer satisfaction
When you engage employees at an emotional level, provide continuous learning, they will want to...
WFH Hurts Contact Center Productivity – Here’s How to Fix It
Having contact center agents continue to WFH is more than reasonable. Continuing to accept less...