Blog Post Why Difficult Customers Are the Customers You Want I was wrapping up a phone call with an insurance company customer. We were discussing... Share:
Blog Post Classism, Communication, Strategy, Team Leaders Removing Classism from your Workplace: Building an Employee-Centric Workplace with Better Communication Many companies today are making strides to improve the diversity of their teams and their... Share:
Blog Post Frontline Management, Performance, Strategy, Team Leaders Empowering Team Leaders to be the Ushers of your Organization’s Strategy Your team leaders have to play an important role in the implementation and execution of... Share:
Blog Post COVID-19, Performance, Working from Home Change Creates Change: How Centrical Met the Challenge of 2020 Operating under the strain of a pandemic for nine months last year was truly unprecedented.... Share:
Blog Post Tips, tactics and long-term strategies for remote employee engagement Remote work isn't going away anytime soon. Read this blog for tips, tricks, and long-term... Share:
Blog Post Engagement, Gamification, Performance, Performance Management 4 Unexpected Implications You Should Consider When Hiring Remote Employees When the coronavirus hit, it was a monumental moment for many companies to switch to... Share:
Blog Post Frontline Management, Performance Management, Team Leaders Paying Attention to What Needs Attention Just Got A Lot Easier for Frontline Managers Learn how Centrical's Manager Insights uses AI and data to help frontline managers streamline their... Share:
Article Contact Center, Customer Service, Engagement, Performance, Working from Home Starting Fast in 2021: Advice from 3 Contact Center Experts and Me The value of getting a year off to a fast start in 2021 cannot be... Share:
Blog Post Microlearning, Performance Management, Working from Home Thoughts on 5 of Dan Schawbel’s Top 10 Workplace Trends for 2021 Dan Schawbel is a New York Times bestselling author and globally-recognized researcher. HIs focus is... Share:
Blog Post Attrition, Engagement, Performance, Performance Management Get ready for the next wave of employee attrition; here’s why and tips to prevent it Now that vaccination rates continue to climb, the economy is starting to stabilize, and families... Share:
Blog Post Engagement, Hybrid workforce, Performance Management, Working from Home Want Better Company Performance? Let Employees Celebrate Their Own Accomplishments When WFH employees can share their successes beyond their teams and the companies they work... Share:
Article Look To Employees’ Performance To Check On Their Well-Being There's been an understandable rise in attention paid to employees' well-being. Centrical's CEO, Gal Rimon,... Share: