How to Deal with COVID-19’s Impact on Contact Centers
I’ve been involved in contact centers for nearly 25 years. Anyone who understands this business...
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Employees will be motivated to complete learning exercises, hit their KPIs, and more when they're able to redeem points accumulated through those efforts for rewards found in virtual stores.
I’ve been involved in contact centers for nearly 25 years. Anyone who understands this business...
Scan the front page of your favorite newspaper, analog or digital form, and chances are...
According to the IWG Global Workforce Survey, half of all employees, globally, work away from...
I was part of a conversation with six customers the other day. It was far...
I was on a video conference call the other day. Like they always are, before...
You probably feel like me. The business you’re part of is all about excellence. In...
If you’ve managed to spend even a tiny bit of time scrolling through your news...
The fifth annual survey on Contact Centers’ Biggest Challenges and Top Priorities was recently issued...
As most of the world grapples with THE COVID-19 pandemic, it strikes me that a...
I was talking with a fellow startup CEO yesterday. Like me, he’s been working from...
You may remember from your childhood the tale of “Goldilocks and the Three Bears.” If...
The term “managing through disruption” typically refers to managers having the plan and skill to...