Centrical empowers insurance sales and service agents with the knowledge, motivation, and coaching they need to delight customers and deliver a best-in-class customer experience.
“This is the behavioral change that we were aiming for…we were able to achieve this without changing our compensation plan…we could really see an increase of our cross-selling all over our product selection.”
Request your personalized demo today to see for yourself how Centrical drives engagement, performance, and growth for the world’s leading organizations.Request Demo
Keep agents motivated and provide ongoing learning and coaching to improve handle times, lower attrition, and increase customer satisfaction.
Improve product knowledge with targeted microlearning and create healthy competition with personalized gamified targets.
Reduce complaints and mitigate compliance risk with fast, focused microlearning, accessible anytime and anywhere.
Elevate the employee experience from onboarding and beyond and increase employee lifetime value with new ways of engaging and training your team.
Swiss Life Select, a subsidiary of Switzerland’s largest life insurance company, has a long history of innovation. Hear from David Windlin, Head of Sales Coordination for Swiss Life Select, and learn how Centrical has helped reinforce a performance-driven culture in the company and drive impressive results in sales performance.
Microsoft’s global network of contact centers supports its consumer offerings with thousands of service agents. Centrical helped Microsoft make service agents more productive, responsible, and most importantly more engaged. Read the full case study to learn how.
Agents in the banking, financial services, and insurance (BFSI) vertical have an especially challenging role, and in times of economic downturn and increasing competitive pressure, delivering an exceptional customer experience and meeting various metrics (especially CSAT) is critical for organizational success.Find out more
BPOs and enterprise contact centers see high turnover, and an equally high cost with business disruption. But consider this: according to one study, highly engaged employees are 75% less likely to leave their company. In this article, we’ll dive into what contributes to high attrition rates, the impact attrition has on frontline teams (and the organization), steps to take to fight turnover, and how Centrical can help.Find out more