Insurance 

Engage, develop, and retain your agents to drive better CX

Increase new policy sales and resolve issues faster while delivering peace of mind to your policyholders. 

Trusted by the world’s leading enterprises and insurance organizations

“This is the behavioral change that we were aiming for…we were able to achieve this without changing our compensation plan…we could really see an increase of our cross-selling all over our product selection.”

DAVID WINDLIN 
Head of Sales Coordination | Swiss Life Select

Change the game for your insurance sales and service agents

Request your personalized demo today to see for yourself how Centrical drives engagement, performance, and growth for the world’s leading organizations.

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  • Centrical Clients Experience
  • icons 36% Increase in Policy Sales
  • icons 30% Lower Early Attrition
  • icons 10% More Sales per Agent

Swiss Life Select Drives Sales Performance

Learn how Centrical fosters a performance-driven service culture and drives sales performance.

BENEFITS

Boost productivity, policy sales, and customer satisfaction

Improve claims and service agent performance

Keep agents motivated and provide engaging training and coaching to improve handle times, expedite claims and increase customer satisfaction. 

Increase new policy sales and renewals

Matching products to customer needs is challenging. Improve knowledge with personalized learning and motivate agents to nurture customer relationships with gamified targets, recognition and rewards.   

Attract and retain your top talent

Become an employer of choice and reduce early attrition by providing effective training from onboarding and beyond and clear career pathways to help agents succeed and grow in their roles. 

Keep pace with product and regulatory changes

Insurance products are constantly evolving. Reduce complaints and mitigate compliance risk with fast, focused microlearning, accessible anytime and anywhere.

CUSTOMER STORIES

Swiss Life Select Increases Sales Growth 12% with Centrical

Swiss Life Select, a subsidiary of Switzerland’s largest life insurance company, has a long history of innovation. Hear from David Windlin, Head of Sales Coordination for Swiss Life Select, and learn how Centrical has helped reinforce a performance-driven culture in the company and drive impressive results in sales performance. 

Microsoft drives down absenteeism by 12% and boosts productivity

Microsoft’s global network of contact centers supports its consumer offerings with thousands of service agents. Centrical helped Microsoft make service agents more productive, responsible, and most importantly more engaged. Read the full case study to learn how. 

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