Increase new policy sales and resolve issues faster while delivering peace of mind to your policyholders.
“This is the behavioral change that we were aiming for…we were able to achieve this without changing our compensation plan…we could really see an increase of our cross-selling all over our product selection.”
Request your personalized demo today to see for yourself how Centrical drives engagement, performance, and growth for the world’s leading organizations.
Request DemoBENEFITS>
Keep agents motivated and provide engaging training and coaching to improve handle times, expedite claims and increase customer satisfaction.
Matching products to customer needs is challenging. Improve knowledge with personalized learning and motivate agents to nurture customer relationships with gamified targets, recognition and rewards.
Become an employer of choice and reduce early attrition by providing effective training from onboarding and beyond and clear career pathways to help agents succeed and grow in their roles.
Insurance products are constantly evolving. Reduce complaints and mitigate compliance risk with fast, focused microlearning, accessible anytime and anywhere.
CUSTOMER STORIES>
Swiss Life Select, a subsidiary of Switzerland’s largest life insurance company, has a long history of innovation. Hear from David Windlin, Head of Sales Coordination for Swiss Life Select, and learn how Centrical has helped reinforce a performance-driven culture in the company and drive impressive results in sales performance.
Microsoft’s global network of contact centers supports its consumer offerings with thousands of service agents. Centrical helped Microsoft make service agents more productive, responsible, and most importantly more engaged. Read the full case study to learn how.