Deliver training that drives measurable impact by making it hyper-relevant, timely, and uniquely yours
“Employees engagement in the learning process is amazing”
The Centrical platform personalizes learning and development across the employee lifecycle with microlearning modules that are triggered by AI to target individual performance gaps and growth opportunities. The platform motivates employees to invest in their development through individual and team learning challenges, milestone badges, progressing game levels, collecting prizes, and more.
Continuous, personalized learning boosts performance and engagement by increasing employee skills and confidence, as well as visible growth and career opportunities – which also increases employee retention.
“Bite-sized” content delivered in the flow of work using various modalities, such as video, audio, text, and interactive simulations, supports every type of learner and enables your employees to better retain knowledge than traditional training methods.
Microlearning significantly cuts time-to-proficiency, building competency while making the experience more engaging and fun to help reduce early attrition.
Microlearning delivers a measurable impact on enterprise contact centers and other frontline teams by connecting learning to business requirements and outcomes.
Improve learning for your frontline operations and sales team with short, focused, and relevant learning modules as part of the daily workflow. Centrical’s AI analyzes performance data to deliver relevant learning to the right employees at the right time for maximum knowledge retention and impact.
Centrical no-code integrations enable easy connections to your enterprise’s existing LMS or external learning and development sources, as well CRM or BI systems. These connections are leveraged to suggest relevant learning to employees – and measure which of those activities get results.
Peer-to-peer knowledge sharing is a valuable part of the learning and development process. Sharing expertise, tips, and tricks enriches users and amplifies the influence of top performers. Teammates can upvote contributions and award points to contributors, inspiring a sense of community and encouraging more social learning.
With Centrical, employees don’t just complete learning activities. They compete in challenges, pass levels, and earn rewards and recognition while building their skillset. The platform also keeps users motivated to learn by providing visibility into progress and enabling self-paced learning as part of the daily flow of work.
Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.
Find out moreYour contact center employees need their managers to be at their best. This requires performance consistency across teams. Learn how to help managers better coach to drive employee performance and learning.
Find out moreEffective coaching is key to building highly engaged, high-performing teams. When done right, employees are motivated to perform well, empowered to achieve their goals, and overall, are more satisfied with their work. So how can you drive employee engagement and performance through effective coaching? Find out.
Download InfographicBPOs and enterprise contact centers see high turnover, and an equally high cost with business disruption. But consider this: according to one study, highly engaged employees are 75% less likely to leave their company. In this article, we’ll dive into what contributes to high attrition rates, the impact attrition has on frontline teams (and the organization), steps to take to fight turnover, and how Centrical can help.
Find out moreRequest a personalized demo to see how Centrical drives employee growth for the world’s leading organizations.
Request DemoApril has 20+ years of global marketing experience in the high-tech industry with leadership experience across brand, demand generation, and customer adoption.Previously the Global Head of Marketing for SAP SuccessFactors, April was responsible for end-to-end marketing for SuccessFactors around the world. In this role, April led strategic marketing plans to grow global brand recognition, revenue, customer success and category creation of human experience management (HXM), which is focused on solution innovations that put the employee at the center of work. April also served as a Diversity and Inclusion Lead at SAP and led global thought leadership and strategic partnerships inspiring an inclusive culture, women’s equality, supplier diversity, and sustainable supply chains.
April has been honored by various organizations including CRN’s “Women of the Channel” and as a “Top 100 Ethnic Minority Executive” by EmPower. She holds a B.A. in Communications and Marketing from Simon Fraser University, Canada’s leading comprehensive university.
Gal founded Centrical (previously GamEffective) in 2013, with the vision of helping companies empower their employees’ performance, making them the center of business success.Prior to that he was CEO of Gilon-Synergy Business Insight, a national leader in Business Intelligence. In 2010, Gilon-Synergy was acquired by Ness Technologies (NASDAQ:NSTC) and Gal went on to serve as Senior VP at Ness, and was member of its executive management.
Prior to that he was VP customer relations and operations at Deloitte Consulting. He also worked at EDS and Bashan. He holds a MBA degree in Marketing and Information Technologies from the Tel Aviv University.
Daphne has over 15 years of experience in Customer Relations and Retention in both B2B and B2C environments. Her area of expertise is leading customer success, consulting and global professional services teams within public and private sector companies. She is focused on leading teams to grow the partnership with our clients.
Prior to Centrical, Daphne worked software and service companies in the online marketing and gaming industry.
Daphne holds MA in Statistics – Specialization in Operations Research and a MBA degree, both from the Hebrew University of Jerusalem.
Linat Polak Mart has more than 15 years of expertise in managing product strategy and operations in high-volume organizations.Previously, she held the role of Head of Product Experience and Communications for LivePerson, a leading Conversational AI platform, where she played crucial part in delivering significant product innovation and customer growth. Prior to her time at LivePerson, she held multiple senior product roles at NICE, a leading enterprise customer experience (CX) software provider, including Director of Product Portfolio and Director of Product Management.
Linat holds an MBA from Tel Aviv University and a BA in Computer Science from Reichman University (IDC Herzliya). She graduated magna cum laude from both institutions.
Ella Davidson is responsible for managing Centrical’s employee relations worldwide, including organizational development, talent management, benefits and recruitment. Ella has more than 18 years of human resources management experience. Prior to joining Centrical she was vice president of human resources at myThings and OpTier – leading SW companies, and consulted numerous entrepreneurs and startups in the Israeli hi-tech industry and Israel and in the US.Ella holds a B.A in Psychology from the Hebrew University and MSc in Organizational Behavior from Recanati Business School at Tel Aviv University.
Ariel has over 16 years’ experience in a wide variety of R&D leadership roles. He is highly experienced at building R&D teams from the ground up, driving high levels of accountability and ownership and setting up automation infrastructures. For the past 10 years Ariel has managed both in-house and offshore development teams at companies ranging from startups to enterprise organizations.
Prior to joining Centrical, Ariel served as VP of R&D at Worthy.com where his team dramatically improved product stability, quality and execution. Before that, he was VP R&D at Applicaster where he led infrastructure changes from project to product. Ariel has also held various R&D positions at Retalix (later acquired by NCR).
Ariel holds B.sc in Computer science & Math, and MBA degree in Information Technologies, both from Bar Ilan University
Tompkins comes to Workspot with more than 25 years of experience in software and hardware sales. Prior to joining his role as Chief Revenue Officer at Centrical, he was CEO at Workspot. He held the position of Chief Revenue Officer at IGEL as well as senior sales leadership positions with Red Hat, Hewlett Packard (now Hewlett Packard Enterprise), and Citrix.
Tompkins holds an MBA in Business Administration and Management from the University of Virginia, Darden Graduate School of Business Administration and served in the US Navy as a Nuclear Propulsion Technician.
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