Deliver daily experiences that make your agents engaged and effective with our call center solutions
“I don’t think it’s a nice to have. I think it’s a need if I’m being honest. Centrical is our first kind of stand out, this is really going to help our people to be better and to make their lives easier in the job that they do.”
Your sales and service agents have a difficult job. Help both your customer service and sales agents meet and exceed their targets daily with our call center solution. Empower all center agents with gamified goals, guided performance feedback, and personalized microlearning, to improve call handle times and resolution rates, and drive-up sales and customer satisfaction.
Watch Contact Center DemoNurture agent success and growth with personalized call goals, guided performance improvement, actionable agent coaching and performance-driven microlearning.
Align on company and individual goals and motivate employees to succeed with rewards and peer and manager recognition.
Minimize attrition and increase the lifetime value of your call center agents. Make them feel a part of something bigger than themselves and create a clear path for growth as customer service team members.
With Centrical, there is a 30% faster time to proficiency when onboarding new call center agents, speeding up how quickly they can provide high-quality service and generate revenue for your business.
Bring out the best in every call center agent by leveraging performance data across your EX ecosystem to present gamified KPIs tied to personalized microlearning and continuous coaching that drive ongoing business improvement.
Reward your call center agents and keep them motivated and inspired with peer and manager kudos, badges for achieving milestones, points for social knowledge sharing, and redeemable rewards in the virtual store.
Create focus and accountability, drive the right agent behaviors, and build team culture with call center gamification, including progressing game narratives and levels, individual and group competitions, daily opportunities to earn points for redeemable rewards, dynamic leaderboards, and more!
Create and deploy content quickly to build agility and keep your contact center agents aligned on business objectives, even when things change. Learning missions, quizzes, and simulations ensure ongoing proficiency. Continuous coaching means nobody falls through the cracks. Engaging onboarding and upskilling programs bring agents to the field more quickly and provide ongoing opportunities for agent growth.
Cultivate and strengthen agent-manager relationships with augmented coaching, social recognition, knowledge sharing, and continuous, AI-powered feedback using our call center software. Continuous coaching means nobody falls through the cracks in your business.
What digital motivation can do for frontline employees and their managers, from real-time performance management to learning, coaching, and recognition.
Find out moreTake a look at Microsoft’s Case Study discussing how gamification improves learning and performance in the call center.
Find out moreYour contact center employees need their managers to be at their best. This requires performance consistency across teams. Learn how to help managers better coach to drive employee performance and learning.
Find out moreHow can gamified learning and performance can prevent early attrition in the contact center and ensure frontline managers engage new hires?
Find out moreRequest a demo to see for yourself how Centrical drives employee engagement, performance, and growth for the world’s leading contact centers.
Request DemoGet access to these Employee Performance Experience assets: ePX Definitive Guide, Cheat Sheet, and Engagement Index. All delivered to your Inbox.
Transform Onboarding with the AI Copilot Built for Frontline Teams
Find out how you can deliver better customer experiences in this one-pager
Learn what’s possible with Centrical’s Performance Management Platform
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See how Centrical Boosts Contact Center Agents’ Performance
See how Centrical Boosts Sales Performance
Learn how you can keep your frontline emotionally connected, motivated, and productive, wherever they work.
Learn all about Gamification and how you can benefit from it to proactively engage your frontline, from anywhere.