Back to Resources

What Makes Good Employee Engagement Software

A good platform can help keep employees engaged, monitor their job satisfaction levels, and gather meaningful feedback from in-person, remote, and hybrid employees in companies of all sizes and industries.

Employee engagement software is designed to improve and track the level of engagement and satisfaction of employees within an organization.

 

Why Employee Engagement Is Important

Employee engagement is a critical tool for talent management. When meaningful connections exist between employees and their workplace, the company benefits from reduced turnover and attrition, greater productivity, increased sales and profitability, and improved data-driven decision-making.

In fact, recent surveys indicate that organizations with engaged employees experience an 18% increase in sales, 14% increase in productivity, 23% increase in profitability, and 70% increase in employee wellbeing when compared to companies with low levels of engagement.

 

Understand Your Needs First

To figure out what you need from an employee engagement platform, first determine who the users will be and document the challenges they have.

Ask yourself:

  • What is the problem?
  • Who will use the solution?
  • Does it need to be integrated with other systems and workflows? 
  • What are the expected outcomes of an employee engagement system, and will it support the five keys of decision-making?

Every organization is different. Employee engagement software needs to be evaluated to determine how it solves your specific issues, not by how popular it is.

 

Evaluate Offerings of Different Platforms

Selecting the right solution depends on how it solves your specific employee engagement challenges and organizational needs. Here are a few offerings to consider when shopping for an engagement software:

 

Software Functionalities

Platform features may include communication channels, collaboration tools, employee performance and goal-tracking, reward and recognition mechanisms, feedback opportunities, customizable surveys, learnings, and ways to interact socially. 

Gamification is also a tactic that can drive employee engagement by adding an element of fun to the mix. Data-driven insights should highlight strengths as well as areas in need of improvement.

 

Bonus Features

In addition to core functionalities, you may want to evaluate any unique features of a platform. These might include health and wellness features, advanced analytics, predictive modeling, benchmarking, the use of artificial intelligence, and the ability to integrate with existing systems.

 

User Experience

A good employee experience platform will be intuitive and easy to use. If mobile use is a requirement, make sure it supports Android and iOS devices and that access is easy to configure.

 

Making Your Choice

Choosing the right platform will depend on the needs of your business and what you want to accomplish. Clearly identify the goals you want to achieve with an employee engagement platform. In addition, consider the other employee management systems that need to be integrated and how the new software will impact existing workflows. 

You want to make sure a new system causes as few interruptions or slowdowns as possible. Implementation of employee engagement solutions can take as little as a few days to a few weeks or months depending on the complexity of the system, the organization, and its existing systems.

Also, consider how users will be onboarded and the level of customer support a vendor can provide. The cost of the system versus your budget and the value provided is always an important consideration.

 

Next Steps

Employee engagement solutions are more than installing a new piece of softwarein order to be effective, your organization needs to commit to a culture that values employee feedback, provides tools for collaboration, and celebrates contributions by individuals and teams.

The AI-assisted performance experience platform from Centrical is one way you can unlock the full potential of your frontline workforce to drive success and improve outcomes. Contact us today for a free demo of our gamified solution!

Request a Free Demo

Download your Copy