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Gadgets, Gizmos, and, Most Important, Gamification for Frontline Workers

Gartner's 2020 Frontline Worker Technologies Hype Cycle report covers 30 different systems, tools, devices, including...

The 3 keys to higher customer satisfaction

When you engage employees at an emotional level, provide continuous learning, they will want to...

WFH Hurts Contact Center Productivity – Here’s How to Fix It

Having contact center agents continue to WFH is more than reasonable. Continuing to accept less...

Our Differences Make Us Stronger

Gal Rimon, Centrical's Founder & CEO, believes a diverse organization is a better one, a...

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3 Lessons Learned During COVID-19 By 2 Learning & Development Pros

There’s continuous adaptation and innovation to deal with the COVID-19-related disruptions to training activities. To...

Working From Anywhere Requires Employees To Perform From Anywhere

In this commentary, originally appearing in Forbes, Gal Rimon, Centrical's CEO, shares that conversations he's...

Adjusting Your L&D Plan During a Crisis: A 4-step Process

According to Training Industry research, strategic alignment is the most important process capability of great...

Customer Karma is What You Make It

Karma has been described as, “…that what goes around comes around.” Even though I’m a...

Finding the Silver Lining

Bill Kahn, Centrical's VP, Customer Success, Americas, sat down with four people involved in their...

Your employees are working from home. Now what?

It will be just fine if I don’t read another joke about business casual pajamas...

Centrical Announces Integration with Microsoft Teams

Centrical, provider of a holistic employee engagement and real-time performance management platform for Fortune 500...

Don’t Forget the ‘Accidental Managers’ During a Crisis

Across the contact center industry it’s often the case that team leaders are first-time managers....

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