The 3 keys to higher customer satisfaction
When you engage employees at an emotional level, provide continuous learning, they will want to...
GamEffective’s Six Year Journey to Become Centrical
Gal Rimon shares in this post the realization and process to rebrand the company he founded in 2013 and still leads. He also offers the market-driven rationale behind the shift from GamEffective to Centrical and how it better positions the company for future growth as well as the future needs of its current customers and those organizations that will benefit from working with Centrical.
Resource Center
Managing employee performance in real-time
When managing frontline employees you don't have the luxury of managing performance in the past....
3 Lessons Learned During COVID-19 By 2 Learning & Development Pros
There’s continuous adaptation and innovation to deal with the COVID-19-related disruptions to training activities. To...
Customer Karma is What You Make It
Karma has been described as, “…that what goes around comes around.” Even though I’m a...
Finding the Silver Lining
Bill Kahn, Centrical's VP, Customer Success, Americas, sat down with four people involved in their...
Your employees are working from home. Now what?
It will be just fine if I don’t read another joke about business casual pajamas...
Centrical Announces Integration with Microsoft Teams
Centrical, provider of a holistic employee engagement and real-time performance management platform for Fortune 500...
Navigating to a "New Normal" - Panel discussion
Join our panel of executives from leading financial service companies TIAA, BankeWest, Huntington Bank, and...
Don’t Forget the ‘Accidental Managers’ During a Crisis
Across the contact center industry it’s often the case that team leaders are first-time managers....
Why Football's Huddle Is So Important Now
Before the pandemic, my organization, like yours, had a rhythm, a cadence. We had a...