Leading Remotely: 6 Lessons from Frontline Leadership
Read insights shared by frontline leaders from Anthem, Blue Cross, John Hancock, HP, VISA, and...
GamEffective’s Six Year Journey to Become Centrical
Gal Rimon shares in this post the realization and process to rebrand the company he founded in 2013 and still leads. He also offers the market-driven rationale behind the shift from GamEffective to Centrical and how it better positions the company for future growth as well as the future needs of its current customers and those organizations that will benefit from working with Centrical.
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Manage What You Measure: Improve Workforce Productivity with Transparent Performance Metrics
One of the most efficient and impactful ways companies can inspire better team productivity is...
Managing employee performance in real-time
When managing frontline employees you don't have the luxury of managing performance in the past....
9 steps to creating a continuous learning environment
Learn to continuously train your frontline employees like all-star athletes to ensure they always perform...
Empowering Team Leaders to be the Ushers of your Organization’s Strategy
Your team leaders have to play an important role in the implementation and execution of...
Change Creates Change: How Centrical Met the Challenge of 2020
Operating under the strain of a pandemic for nine months last year was truly unprecedented....
4 Unexpected Implications You Should Consider When Hiring Remote Employees
When the coronavirus hit, it was a monumental moment for many companies to switch to...
Starting Fast in 2021: Advice from 3 Contact Center Experts and Me
The value of getting a year off to a fast start in 2021 cannot be...
Getting 2021 off to a fast start
Listen to the live panel to hear CX thought leaders and practitioners share their tips,...
Get ready for the next wave of employee attrition; here’s why and tips to prevent it
Now that vaccination rates continue to climb, the economy is starting to stabilize, and families...
How Centrical Makes Certain Performance Data is Correct
How does Centrical make certain the performance data employees and their managers see and act...
Virtual Fist Bumps Are Necessary in a WFH World
The rate of Kudos, the recognition feature on Centrical's employee performance management platform, rose 150%...