Listen and respond to your frontline, continuously
“When leaders and managers cultivate the whole person at work — not just the employee — they promote the success of every individual in the organization.”
Maintaining the pulse of your organization is hard. And there are many influences on wellbeing and burnout among your frontline beyond their physical health and safety. Like workload and goal alignment, regular feedback and support, meaningful collaboration and teamwork, manager empathy, and more.
With Centrical, you can keep your frontline emotionally connected, motivated, and productive, wherever they work.
Voice of Employee One-PagerEncourage candid and direct reflection and feedback with micro-surveys and regular check-ins on wellbeing, workload, and clarity of goals.
Support empathetic leadership. Identify early signs of burnout and leverage employee sentiment to trigger coaching, learning, and performance challenges in response to each employee’s unique needs.
Create a shared sense of purpose. Consistently communicate with remote teams, create alignment, and maintain connections with shared goals, conversations, team competitions, and kudos.
Recognize people’s need to stand out. Encourage social recognition and knowledge sharing across your teams.
Send out regular pulse checks to capture feedback on employee happiness, well-being, and performance. Deploy global, team-based and/or persona-based question sets on a pre-determined schedule or in real-time.
Send out micro-surveys to unique user segments to better understand their preferences and needs and collect feedback around their experience (e.g., onboarding) or confidence level with training content (e.g., new product training; compliance updates).
Provide team leaders with wellbeing and other employee-driven insights collected through pulse checks and micro-surveys at the individual employee level. Guide team leaders to provide the right support to every individual based on their feedback.
Create a community of influencers and foster collaboration with social knowledge sharing. Users can share their expertise and earn gem points when peers view and upvote their tips.
How can gamified learning and performance can prevent early attrition in the contact center and ensure frontline managers engage new hires?
Find out moreOne of the hottest trending topics amongst the workforce right now came from a TikTok debuting the term quiet quitting.
Find out moreImproved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.
Find out moreRequest a demo to see for yourself how Centrical drives employee engagement, performance, and growth knowledge for the world’s leading organizations.
Request DemoApril has 20+ years of global marketing experience in the high-tech industry with leadership experience across brand, demand generation, and customer adoption.Previously the Global Head of Marketing for SAP SuccessFactors, April was responsible for end-to-end marketing for SuccessFactors around the world. In this role, April led strategic marketing plans to grow global brand recognition, revenue, customer success and category creation of human experience management (HXM), which is focused on solution innovations that put the employee at the center of work. April also served as a Diversity and Inclusion Lead at SAP and led global thought leadership and strategic partnerships inspiring an inclusive culture, women’s equality, supplier diversity, and sustainable supply chains.
April has been honored by various organizations including CRN’s “Women of the Channel” and as a “Top 100 Ethnic Minority Executive” by EmPower. She holds a B.A. in Communications and Marketing from Simon Fraser University, Canada’s leading comprehensive university.
Gal founded Centrical (previously GamEffective) in 2013, with the vision of helping companies empower their employees’ performance, making them the center of business success.Prior to that he was CEO of Gilon-Synergy Business Insight, a national leader in Business Intelligence. In 2010, Gilon-Synergy was acquired by Ness Technologies (NASDAQ:NSTC) and Gal went on to serve as Senior VP at Ness, and was member of its executive management.
Prior to that he was VP customer relations and operations at Deloitte Consulting. He also worked at EDS and Bashan. He holds a MBA degree in Marketing and Information Technologies from the Tel Aviv University.
Daphne has over 15 years of experience in Customer Relations and Retention in both B2B and B2C environments. Her area of expertise is leading customer success, consulting and global professional services teams within public and private sector companies. She is focused on leading teams to grow the partnership with our clients.
Prior to Centrical, Daphne worked software and service companies in the online marketing and gaming industry.
Daphne holds MA in Statistics – Specialization in Operations Research and a MBA degree, both from the Hebrew University of Jerusalem.
Linat Polak Mart has more than 15 years of expertise in managing product strategy and operations in high-volume organizations.Previously, she held the role of Head of Product Experience and Communications for LivePerson, a leading Conversational AI platform, where she played crucial part in delivering significant product innovation and customer growth. Prior to her time at LivePerson, she held multiple senior product roles at NICE, a leading enterprise customer experience (CX) software provider, including Director of Product Portfolio and Director of Product Management.
Linat holds an MBA from Tel Aviv University and a BA in Computer Science from Reichman University (IDC Herzliya). She graduated magna cum laude from both institutions.
Ella Davidson is responsible for managing Centrical’s employee relations worldwide, including organizational development, talent management, benefits and recruitment. Ella has more than 18 years of human resources management experience. Prior to joining Centrical she was vice president of human resources at myThings and OpTier – leading SW companies, and consulted numerous entrepreneurs and startups in the Israeli hi-tech industry and Israel and in the US.Ella holds a B.A in Psychology from the Hebrew University and MSc in Organizational Behavior from Recanati Business School at Tel Aviv University.
Ariel has over 16 years’ experience in a wide variety of R&D leadership roles. He is highly experienced at building R&D teams from the ground up, driving high levels of accountability and ownership and setting up automation infrastructures. For the past 10 years Ariel has managed both in-house and offshore development teams at companies ranging from startups to enterprise organizations.
Prior to joining Centrical, Ariel served as VP of R&D at Worthy.com where his team dramatically improved product stability, quality and execution. Before that, he was VP R&D at Applicaster where he led infrastructure changes from project to product. Ariel has also held various R&D positions at Retalix (later acquired by NCR).
Ariel holds B.sc in Computer science & Math, and MBA degree in Information Technologies, both from Bar Ilan University
Tompkins comes to Workspot with more than 25 years of experience in software and hardware sales. Prior to joining his role as Chief Revenue Officer at Centrical, he was CEO at Workspot. He held the position of Chief Revenue Officer at IGEL as well as senior sales leadership positions with Red Hat, Hewlett Packard (now Hewlett Packard Enterprise), and Citrix.
Tompkins holds an MBA in Business Administration and Management from the University of Virginia, Darden Graduate School of Business Administration and served in the US Navy as a Nuclear Propulsion Technician.
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Learn how you can keep your frontline emotionally connected, motivated, and productive, wherever they work.
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