Your AI Copilot to guide frontline employee success and growth
“Centrical transformed a manual scorecard process into a real-time tracking mechanism used by trainers, managers, and, especially, employees, to track progress.”
Centrical AI automates routine tasks and personalizes employee development, freeing your frontline teams to focus on what matters most: building genuine customer connections.
Download Centrical AI One-PagerEquip frontline employees with the skills and knowledge they need to excel in every interaction and drive customer satisfaction with the all-in-one AI-powered Employee Performance Experience platform. Supervisors benefit too, with actionable performance, learning, and engagement insights and guided recommendations that boost their efficiency and impact.
Resolve customer issues faster, improve quality, and increase revenue.
Increase coaching efficiency and effectiveness.
Lower attrition and drive higher productivity.
Scale content creation and automatically address knowledge and performance gaps.
Eliminate manual data analysis. Centrical AI surfaces performance insights and coaching recommendations, making continuous, personalized coaching and recognition easy.
Centrical AI analyzes assessments and employee feedback, revealing key insights about employe knowledge and sentiment your leaders can act on instantly.
Effortlessly keep teams proficient. Automatically generate engaging microlearning activities and quizzes with the power of generative AI.
Personalize learning to improve competencies and knowledge retention. Centrical AI automatically addresses individual knowledge and performance gaps with AI-driven quizzes.
We are an open platform that builds proprietary models and tests and trains models built by industry leaders (AWS; Azure). We identify the models best fit for every use case to ensure AI is applied safely and effectively for our customers.
Our AI empowers your frontline by providing intelligent suggestions and automating repetitive tasks, allowing them to focus on higher-level decision making
We build explainable AI into our applications to minimize risk for our customers. Our processes include measures to identify and mitigate potential bias.
Our AI technologies incorporate robust security measures and privacy principles to safeguard customer data. We do not use Personally Identifiable Information (PII) in our AI services and provide appropriate notice and consent when using AI.
Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.
Find out moreBPOs and enterprise contact centers see high turnover, and an equally high cost with business disruption. But consider this: according to one study, highly engaged employees are 75% less likely to leave their company. In this article, we’ll dive into what contributes to high attrition rates, the impact attrition has on frontline teams (and the organization), steps to take to fight turnover, and how Centrical can help.
Find out moreYour contact center employees need their managers to be at their best. This requires performance consistency across teams. Learn how to help managers better coach to drive employee performance and learning.
Find out moreEffective coaching is key to building highly engaged, high-performing teams. When done right, employees are motivated to perform well, empowered to achieve their goals, and overall, are more satisfied with their work. So how can you drive employee engagement and performance through effective coaching? Find out.
Download InfographicRequest a demo to see for yourself how Centrical drives employee engagement, performance, and growth knowledge for the world’s leading organizations.
Request DemoApril has 20+ years of global marketing experience in the high-tech industry with leadership experience across brand, demand generation, and customer adoption.Previously the Global Head of Marketing for SAP SuccessFactors, April was responsible for end-to-end marketing for SuccessFactors around the world. In this role, April led strategic marketing plans to grow global brand recognition, revenue, customer success and category creation of human experience management (HXM), which is focused on solution innovations that put the employee at the center of work. April also served as a Diversity and Inclusion Lead at SAP and led global thought leadership and strategic partnerships inspiring an inclusive culture, women’s equality, supplier diversity, and sustainable supply chains.
April has been honored by various organizations including CRN’s “Women of the Channel” and as a “Top 100 Ethnic Minority Executive” by EmPower. She holds a B.A. in Communications and Marketing from Simon Fraser University, Canada’s leading comprehensive university.
Gal founded Centrical (previously GamEffective) in 2013, with the vision of helping companies empower their employees’ performance, making them the center of business success.Prior to that he was CEO of Gilon-Synergy Business Insight, a national leader in Business Intelligence. In 2010, Gilon-Synergy was acquired by Ness Technologies (NASDAQ:NSTC) and Gal went on to serve as Senior VP at Ness, and was member of its executive management.
Prior to that he was VP customer relations and operations at Deloitte Consulting. He also worked at EDS and Bashan. He holds a MBA degree in Marketing and Information Technologies from the Tel Aviv University.
Daphne has over 15 years of experience in Customer Relations and Retention in both B2B and B2C environments. Her area of expertise is leading customer success, consulting and global professional services teams within public and private sector companies. She is focused on leading teams to grow the partnership with our clients.
Prior to Centrical, Daphne worked software and service companies in the online marketing and gaming industry.
Daphne holds MA in Statistics – Specialization in Operations Research and a MBA degree, both from the Hebrew University of Jerusalem.
Linat Polak Mart has more than 15 years of expertise in managing product strategy and operations in high-volume organizations.Previously, she held the role of Head of Product Experience and Communications for LivePerson, a leading Conversational AI platform, where she played crucial part in delivering significant product innovation and customer growth. Prior to her time at LivePerson, she held multiple senior product roles at NICE, a leading enterprise customer experience (CX) software provider, including Director of Product Portfolio and Director of Product Management.
Linat holds an MBA from Tel Aviv University and a BA in Computer Science from Reichman University (IDC Herzliya). She graduated magna cum laude from both institutions.
Ella Davidson is responsible for managing Centrical’s employee relations worldwide, including organizational development, talent management, benefits and recruitment. Ella has more than 18 years of human resources management experience. Prior to joining Centrical she was vice president of human resources at myThings and OpTier – leading SW companies, and consulted numerous entrepreneurs and startups in the Israeli hi-tech industry and Israel and in the US.Ella holds a B.A in Psychology from the Hebrew University and MSc in Organizational Behavior from Recanati Business School at Tel Aviv University.
Ariel has over 16 years’ experience in a wide variety of R&D leadership roles. He is highly experienced at building R&D teams from the ground up, driving high levels of accountability and ownership and setting up automation infrastructures. For the past 10 years Ariel has managed both in-house and offshore development teams at companies ranging from startups to enterprise organizations.
Prior to joining Centrical, Ariel served as VP of R&D at Worthy.com where his team dramatically improved product stability, quality and execution. Before that, he was VP R&D at Applicaster where he led infrastructure changes from project to product. Ariel has also held various R&D positions at Retalix (later acquired by NCR).
Ariel holds B.sc in Computer science & Math, and MBA degree in Information Technologies, both from Bar Ilan University
Tompkins comes to Workspot with more than 25 years of experience in software and hardware sales. Prior to joining his role as Chief Revenue Officer at Centrical, he was CEO at Workspot. He held the position of Chief Revenue Officer at IGEL as well as senior sales leadership positions with Red Hat, Hewlett Packard (now Hewlett Packard Enterprise), and Citrix.
Tompkins holds an MBA in Business Administration and Management from the University of Virginia, Darden Graduate School of Business Administration and served in the US Navy as a Nuclear Propulsion Technician.
Get access to these Employee Performance Experience assets: ePX Definitive Guide, Cheat Sheet, and Engagement Index. All delivered to your Inbox.
Transform Onboarding with the AI Copilot Built for Frontline Teams
Find out how you can deliver better customer experiences in this one-pager
Learn what’s possible with Centrical’s Performance Management Platform
Learn how you can leverage Centrical’s Coaching capabilities to scale frontline manager impact.
See how Centrical Boosts Contact Center Agents’ Performance
See how Centrical Boosts Sales Performance
Learn how you can keep your frontline emotionally connected, motivated, and productive, wherever they work.
Learn all about Gamification and how you can benefit from it to proactively engage your frontline, from anywhere.