The time between a new hire’s offer and their first day is a low-engagement “danger zone” that makes it easy for new hires to quit before they start. But first-day ghosting is largely preventable. Below are eight opportunities to engage with your new hires to increase the chances they will show up for their first day.
1. A welcome message: In addition to a warm welcome, include confirmation of the start date and role, where to report (or log in), and any additional first-day info.
2. Introduction: Why wait for their first day? Have the new hire’s supervisor and teammates send a quick video intro – and encourage the new hire to do the same!
3. IT Details: Send the new hire’s email address and any approved access credentials/passwords. This saves time on day one, and makes the job seem more “real.”
4. Orientation materials and modules: Pre-boarding is a great time for the new hire to get acquainted with the company’s mission and policies and get their HR paperwork out of the way.
5. Pre-training microlearning: Provide a deeper look at your company by sending modules with company history, customer stories, tips for success, and other quick modules followed by a quiz.
6. Success stories: Today’s frontline agent is looking for more than a job. Share stories of employees who have progressed and built their careers with your organization.
7. A virtual office tour: Whether the new hire is remote or in-person, a virtual tour of the office is both a welcoming gesture and a good way to generate excitement for the new role.
8. Gamify the experience: By awarding redeemable points for completing paperwork and modules, you will keep your new hires engaged and give them something to look forward to on day one.