Your newly hired frontline employees might be new to working at a contact center, potentially making the onboarding process both intimidating and overwhelming. New hires (especially remote employees) might find it difficult to know where to go for support. And that support is key – without it, even the most capable, hardworking new hires will drive down quality and service levels, decrease overall efficiency, and cause costly early attrition. This is why frontline organizations must implement performance experience strategies before and during onboarding.
Watch our latest webinar to learn how to set new hires up for long-term success by reinforcing learning through AI-powered, targeted microlearning, knowledge checks, and more.
What we will cover:
- How to get frontline employees on board before they join the organization
- Streamlining the onboarding process for new hires (and preventing early attrition)
- Leveraging AI and gamification to ensure employees retain their training and learning and have the competencies and confidence they need