Scale frontline manager impact
“Centrical makes it extremely easy to quickly determine who our managers should coach next. This is especially important in a virtual environment when they need to constantly communicate with their team.”
Your frontline managers play a critical role in the performance of your teams. Poor managers drive down employee engagement and productivity and can spoil even your best attempts to fight attrition.
Centrical leverages AI to eliminate the administrative burden of coaching, empowering frontline managers to connect at a deeper level and enabling their frontline teams to thrive.
Coaching One-PagerProvide continuous and effective coaching with AI-powered outlier insights and coaching recommendations, AI-generated team sentiment analysis, and connected quality evaluations.
Provide the right support for every coaching opportunity with coaching templates, quality evaluation forms, virtual coaching conversations, targeted challenges, and contextual learning.
Drive excellence and motivation with Manager Action KPIs! Provide visibility into coaching actions and recognize managers for achieving their team development goals.
Empower employees to own their growth by providing insights into their performance, targeted microlearning opportunities, transparent career pathways, and a collaborative platform for social knowledge sharing.
Provide just-in-time support and close the feedback loop. With Centrical managers can:
Save managers’ time prepping for scheduled coaching conversations and make the most of every coaching session with quick access to performance data from across your operational systems and integrated quality evaluation forms. Follow up with guided coaching actions, learning missions, and performance challenges.
Focus managers on performance outliers with daily insights on performance drops, recognition opportunities, and wellbeing indicators to support empathetic leadership. Plus! Gain insight into team sentiment and knowledge trends with AI-generated survey and quiz summaries.
Drive operational excellence and motivation with Manager Action KPIs! Provide visibility into coaching actions and recognize managers for achieving their team development goals with the power of gamification.
Analyze team trends in performance, engagement, learning, and wellbeing to better support every individual.
Your contact center employees need their managers to be at their best. This requires performance consistency across teams. Learn how to help managers better coach to drive employee performance and learning.
Find out moreWith the rise of new technology, data-led initiatives, artificial intelligence, and machine learning, businesses can increasingly harvest knowledge in ways that weren’t possible in the past, driving more value. So, how best to do this? This thought leadership explores this question.
Find out moreTake a look at Microsoft’s Case Study discussing how gamification improves learning and performance in the call center.
Find out moreCommon frontline challenges such as high error rates, knowledge gaps, fluctuating performance, low morale, and high attrition rates have two things in common: they result in a poor customer experience and are all resolvable by driving consistency within the organization.
Find out moreRequest a demo to see for yourself how Centrical drives employee engagement, performance, and growth knowledge for the world’s leading organizations.
Request DemoApril has 20+ years of global marketing experience in the high-tech industry with leadership experience across brand, demand generation, and customer adoption.Previously the Global Head of Marketing for SAP SuccessFactors, April was responsible for end-to-end marketing for SuccessFactors around the world. In this role, April led strategic marketing plans to grow global brand recognition, revenue, customer success and category creation of human experience management (HXM), which is focused on solution innovations that put the employee at the center of work. April also served as a Diversity and Inclusion Lead at SAP and led global thought leadership and strategic partnerships inspiring an inclusive culture, women’s equality, supplier diversity, and sustainable supply chains.
April has been honored by various organizations including CRN’s “Women of the Channel” and as a “Top 100 Ethnic Minority Executive” by EmPower. She holds a B.A. in Communications and Marketing from Simon Fraser University, Canada’s leading comprehensive university.
Gal founded Centrical (previously GamEffective) in 2013, with the vision of helping companies empower their employees’ performance, making them the center of business success.Prior to that he was CEO of Gilon-Synergy Business Insight, a national leader in Business Intelligence. In 2010, Gilon-Synergy was acquired by Ness Technologies (NASDAQ:NSTC) and Gal went on to serve as Senior VP at Ness, and was member of its executive management.
Prior to that he was VP customer relations and operations at Deloitte Consulting. He also worked at EDS and Bashan. He holds a MBA degree in Marketing and Information Technologies from the Tel Aviv University.
Daphne has over 15 years of experience in Customer Relations and Retention in both B2B and B2C environments. Her area of expertise is leading customer success, consulting and global professional services teams within public and private sector companies. She is focused on leading teams to grow the partnership with our clients.
Prior to Centrical, Daphne worked software and service companies in the online marketing and gaming industry.
Daphne holds MA in Statistics – Specialization in Operations Research and a MBA degree, both from the Hebrew University of Jerusalem.
Linat Polak Mart has more than 15 years of expertise in managing product strategy and operations in high-volume organizations.Previously, she held the role of Head of Product Experience and Communications for LivePerson, a leading Conversational AI platform, where she played crucial part in delivering significant product innovation and customer growth. Prior to her time at LivePerson, she held multiple senior product roles at NICE, a leading enterprise customer experience (CX) software provider, including Director of Product Portfolio and Director of Product Management.
Linat holds an MBA from Tel Aviv University and a BA in Computer Science from Reichman University (IDC Herzliya). She graduated magna cum laude from both institutions.
Ella Davidson is responsible for managing Centrical’s employee relations worldwide, including organizational development, talent management, benefits and recruitment. Ella has more than 18 years of human resources management experience. Prior to joining Centrical she was vice president of human resources at myThings and OpTier – leading SW companies, and consulted numerous entrepreneurs and startups in the Israeli hi-tech industry and Israel and in the US.Ella holds a B.A in Psychology from the Hebrew University and MSc in Organizational Behavior from Recanati Business School at Tel Aviv University.
Ariel has over 16 years’ experience in a wide variety of R&D leadership roles. He is highly experienced at building R&D teams from the ground up, driving high levels of accountability and ownership and setting up automation infrastructures. For the past 10 years Ariel has managed both in-house and offshore development teams at companies ranging from startups to enterprise organizations.
Prior to joining Centrical, Ariel served as VP of R&D at Worthy.com where his team dramatically improved product stability, quality and execution. Before that, he was VP R&D at Applicaster where he led infrastructure changes from project to product. Ariel has also held various R&D positions at Retalix (later acquired by NCR).
Ariel holds B.sc in Computer science & Math, and MBA degree in Information Technologies, both from Bar Ilan University
Tompkins comes to Workspot with more than 25 years of experience in software and hardware sales. Prior to joining his role as Chief Revenue Officer at Centrical, he was CEO at Workspot. He held the position of Chief Revenue Officer at IGEL as well as senior sales leadership positions with Red Hat, Hewlett Packard (now Hewlett Packard Enterprise), and Citrix.
Tompkins holds an MBA in Business Administration and Management from the University of Virginia, Darden Graduate School of Business Administration and served in the US Navy as a Nuclear Propulsion Technician.
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