Digital innovation, evolving customer expectations, and ever-changing security concerns are creating new challenges for
Centrical’s recent WEM report revealed over 71% of organizations are challenged with employee turnover and
Leading BPOs and enterprise contact centers recognize the power of gamification to transform the
Operations leaders are not just tasked with executing business operations and meeting metrics. They
Sales and service teams must stay agile to ensure peak performance. But how can
Employee engagement has remained statistically stable; however, turnover remains a top issue at contact
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Keeping BPO agents connected with their team, manager, and metrics is critical to ensuring high
Will engagement strategies of the past work for tomorrow’s frontline teams?
Contact centers have largely been
Our clients do amazing things. Some projects, however, are truly remarkable. Join us as we
Keeping agents connected with their team and manager in contact centers is critical to ensuring
Supercharge employee engagement by giving your workforce daily reasons to get excited
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