Centrical’s recent WEM report revealed over 71% of organizations are challenged with employee turnover and early attrition. Contact center agents want to work from home, but organizations struggle to keep remote agents well-engaged and supported. During this year of uncertainty and need for heightened, effective leadership, workforce, and operations leaders are being asked to do more with less and need new solutions to ensure success in the remote/hybrid work environment.

Centrical recently surveyed over 500 global enterprise operations leaders across industries about the current state of workforce engagement management and how their leadership initiatives tie to company growth goals. The results were astounding!

Join Centrical as we discuss takeaways from our latest 2023 Workforce & Global Operation Leaders Insights Survey. Topics include:  

• Challenges and best practices from today’s modern operations leaders
• Agent turnover trends
• Best practices and methodology in learning & development
• Workforce Engagement Management platform expectations and outcomes