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How to Sustain Business Excellence During COVID-19

You probably feel like me. The business you’re part of is all about excellence. In...

Does COVID-19 Make Everyone a CEO?

If you’ve managed to spend even a tiny bit of time scrolling through your news...

How to Reduce Attrition In ‘The Year of the Agent’

The fifth annual survey on Contact Centers’ Biggest Challenges and Top Priorities was recently issued...

Necessity is the Mother of Invention, Especially in A Pandemic

As most of the world grapples with THE COVID-19 pandemic, it strikes me that a...

A Pandemic Isn’t an Excuse Not to Shave

I was talking with a fellow startup CEO yesterday. Like me, he’s been working from...

Busy. Too Busy. Just Right. A COVID-19-Influenced Take on ‘Goldilocks & The Three Bears’

You may remember from your childhood the tale of “Goldilocks and the Three Bears.” If...

Managing Through Disruption: Leadership in a Pandemic

The term “managing through disruption” typically refers to managers having the plan and skill to...

The Challenge of Patient Collections

Well before novel coronavirus wreaked havoc, healthcare systems and their revenue cycle management (RCM) service...

‘All By Myself:’ Working Remotely in Our Crisis-filled World

In the midst of the Coronavirus public health crisis, thousands of frontline employees, the ones...

A Major Clothing Retailer Forgets that EX Drives CX

A top-flight retailer equips employees with several apps to expedite sales and keep customers happy....

Make ‘National Fun Day at Work’ an Everyday Event

For a few years now, the last Friday in January is celebrated as “National Fun...

Boost Motivation with Virtual Stores

Employees will be motivated to complete learning exercises, hit their KPIs, and more when they're...

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