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Centrical To Host The Big Game 2025: Leading Change in the Age of AI

Taking place on 25 September at the Emirates Stadium in London, the event brings together frontline leaders to examine the rapid transformation of today’s workplace.

LONDON, Sep. 8, 2025 — Centrical, the AI Performance Experience Platform, has announced the return of its flagship UK event, The Big Game. Scheduled for 25 September at the Emirates Stadium in London, the event will bring together frontline leaders to explore one of the most pressing topics in business today: how to lead change in the age of AI. 

Following the success of last year’s inaugural event, which focused on building stronger frontline teams, The Big Game 2025 will turn its attention to the challenges and opportunities facing leaders as they navigate transformation in a rapidly evolving workplace. 

“AI is reshaping how work gets done, especially in customer-facing roles, from automating tasks to streamlining operations. But with it comes complexity: evolving skillsets, major organisational changes, and new pressures on employees and managers alike,” said Gal Rimon, Founder and CEO of Centrical. “The Big Game is about getting real on what it takes to lead through change, and equipping leaders with the strategies and tools they need to move forward and tackle these challenges with confidence.” 

The agenda includes keynotes and interactive sessions from Sally Earnshaw, Leadership & Culture Expert and Oompoh Founder, Steve Bent of Gallagher Culture Change Consulting, Paula Kennedy Garcia of Capita, and Katy Forsyth of Red Recruitment. Capita will share how they achieved 25% resource savings, alongside improved operational efficiency and customer service, using Centrical—a success highlighted in their latest annual report. Attendees will also benefit from live demos, expert Q&As, and networking opportunities throughout the day. 

The one-day event will feature: 

  • Stories and strategies from real leaders across the industry 
  • Fresh approaches to supporting teams and driving performance 
  • Candid conversations about leading transformation in high-pressure environments 
  • Opportunities to connect, reflect, and recharge with peers 

Event details 

  • Date: 25 September 2025 
  • Time: 10:00 – 18:00 BST 
  • Location: Emirates Stadium, London, UK 

To learn more and register for the event, visit https://centrical.com/events/the-big-game-2025/  

For inquiries, contact:  

Simone Somekh
press@centrical.com  

About Centrical 

Centrical, the AI Performance Experience Platform, empowers best-in-class customer experiences for the world’s leading brands by building highly engaged and productive frontline teams. The platform personalises the employee experience, guiding individual success and growth through AI-driven performance, coaching and quality management, personalised microlearning, and voice of the employee—all wrapped in industry-leading gamification. Centrical’s conversational AI Assistant also empowers frontline managers to develop their teams through more effective coaching. 

Recently, Centrical has been recognized as a leader in Workforce Engagement Management by Frost & Sullivan and QKS Group, validating its innovative approach to employee performance and engagement.    

Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel Aviv, and London, and customers include leading multinational enterprises such as Teleperformance, DHL, Synchrony Financial, and more.   

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