Centrical Releases AI Microlearning powered by ChatGPT, Redefining the Frontline Agent Experience

This expansion of the platform’s digital coach, MegAI, enables autogenerated, scalable learning content creation for frontline employees, accelerating time to proficiency by 30%.

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Centrical Launches Team Performance Central & AI Assistant

Saving Team Leaders More Than 4 Hours Per Week While Elevating Frontline Performance

Spotlight on Success: Centrical Unveils the 2023 Select Award Winners!

Celebrating Organizations and Individuals Who Are Transforming the Frontline Employee Experience

Global SaaS Company Centrical Partners with QATC 

The world’s leading employee Performance eXperience Platform recently partnered with a respected professional organization to help support call center quality assurance and training teams.

2023 WEM Report Reveals 71% of Organizations are Challenged with Employee Turnover and Early Attrition

The industry analysis is comprised of global feedback from 500+ leaders from BPOs, enterprise contact...

Centrical Expands WEM Capabilities with Integrated Quality Management

Solution elevates the quality assurance experience, leading to a 64% decrease in error rates, and an 84% increase in compliance and safety scores.

Centrical Releases AI Microlearning powered by ChatGPT, Redefining the Frontline Agent Experience

This expansion of the platform’s digital coach, MegAI, enables autogenerated, scalable learning content creation for frontline employees, accelerating time to proficiency by 30%.

Drive transformation with gamification

Supercharge employee engagement by giving your workforce daily reasons to get excited

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Drive transformation with gamification

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