Why Centrical?

Most CX leaders are stuck using top-down processes and disconnected systems to manage their teams. This leads to lost productivity, high turnover rates, and lower customer satisfaction. Frontline team leaders feel the pain of missing targets, low employee engagement, and seeing their top talent walk out the door. Employees, on the other hand, feel undervalued, overworked, and disconnected from the company’s mission.

The answer?

Adopt a modern approach that truly engages and empowers your frontline workforce to bridge the gap between your business strategy and execution.

The #1 AI-Powered Performance Experience Platform

Why your frontline needs a performance experience and how to make it happen

In today’s ever-evolving work landscape, many companies find themselves trapped in outdated practices and processes, facing numerous challenges with no clear path to success.

A Performance Experience Platform provides a solution that puts people first. We believe in leveraging behavioral science and AI to motivate and guide frontline teams across the entire employee lifecycle through real-time feedback, personalized coaching and development.

This doesn’t just boost productivity – it helps employees find purpose and grow, building a cohesive and high-performing team. For team leaders, this means hitting targets, retaining top talent, and fostering a culture of continuous improvement.

With Centrical

Seamless Aligment

Employee Centered Growth

Personalized, Real-Time Learning

Connected, Happy and Productive Employees

Actionable, Holistic Quality Control

Inspiring, Motivating, and Engaging Employee Growth and Recognition

Without Centrical

Disconnected Strategy

Helicopter Performance Management

One Size Fits All Training

Disengaged, Remote and Hybrid Teams

Reactive, Disconnected Quality Monitoring

Outdated, Disconnected UX

How it works

Centrical unifies the employee experience and guides employee success through personalized performance, coaching and development. Gamification is embedded throughout the journey to keep employees motivated along the way.

Owned Success: Empower employees to take ownership of their performance with real-time KPI visibility and gamified goals that keep them motivated to hit their targets daily.

Personalized Learning: Guide employees with the knowledge and skills they need to succeed with Al microlearning delivered in the flow of work.

Assisted Manager Intelligence: Reduce administrative burden and increase coaching impact with Al-driven coaching recommendations that drive coaching to behaviors.

Connected Quality Experience: Enhance your quality program with quality evaluations that drive timely, personalized coaching and learning.

Actionable Feedback: Optimize the frontline employee experience by actively seeking their feedback with micro surveys that drive action.

Benefits

Decrease Attrition

Increase Productivity

Improve Time to Proficiency

Improve Quality

Increase Customer Satisfaction