Most CX leaders are stuck using top-down processes and disconnected systems to manage their teams. This leads to lost productivity, high turnover rates, and lower customer satisfaction. Frontline team leaders feel the pain of missing targets, low employee engagement, and seeing their top talent walk out the door. Employees, on the other hand, feel undervalued, overworked, and disconnected from the company’s mission.
The answer?
Adopt a modern approach that truly engages and empowers your frontline workforce to bridge the gap between your business strategy and execution.
In today’s ever-evolving work landscape, many companies find themselves trapped in outdated practices and processes, facing numerous challenges with no clear path to success.
A Performance Experience Platform provides a solution that puts people first. We believe in leveraging behavioral science and AI to motivate and guide frontline teams across the entire employee lifecycle through real-time feedback, personalized coaching and development.
This doesn’t just boost productivity – it helps employees find purpose and grow, building a cohesive and high-performing team. For team leaders, this means hitting targets, retaining top talent, and fostering a culture of continuous improvement.
Centrical unifies the employee experience and guides employee success through personalized performance, coaching and development. Gamification is embedded throughout the journey to keep employees motivated along the way.
Owned Success: Empower employees to take ownership of their performance with real-time KPI visibility and gamified goals that keep them motivated to hit their targets daily.
Personalized Learning: Guide employees with the knowledge and skills they need to succeed with Al microlearning delivered in the flow of work.
Assisted Manager Intelligence: Reduce administrative burden and increase coaching impact with Al-driven coaching recommendations that drive coaching to behaviors.
Connected Quality Experience: Enhance your quality program with quality evaluations that drive timely, personalized coaching and learning.
Actionable Feedback: Optimize the frontline employee experience by actively seeking their feedback with micro surveys that drive action.
Decrease Attrition
Increase Productivity
Improve Time to Proficiency
Improve Quality
Increase Customer Satisfaction
We walk the talk.
Exceptional customer experience is woven into our DNA. Centrical is your trusted partner from exploration to implementation and beyond. Our comprehensive approach, including our change management program set you up for success because Centrical is more than just a technology – it’s a vehicle to guide your transformation towards operational excellence.
“There is not a single step, from the very first setup to the day-to-day business, you have to take alone. Our points of contact were always by our side and had many clever insights on how to make the most of the platform. They proactively suggest features and solutions and make sure it’s always “all-hands-on” when working with us. Whenever we encounter an issue or error, our guys are ready and eager to help.“
“Friendly interface, very easy to use. The platform itself is intuitive, and there are a lot of videos of self-help. The Analytics section is great in terms of an overview of performance and the insights from the managers are really of great help. The Customer Support Team is amazing and nice to work with.”
Reduced Fallout Rates
Reduced Attrition
Increase in CSAT