Put your employees in the center with surveys

Survey questions help improve employee engagement, and define a company culture where the employee is in the center. More specifically, in recent years, the popularity of pulse surveys has grown. Pulse surveys are designed to be repetitive (usually weekly, bi-weekly or monthly) and consist of personal impression on work related issues. Finally, pulse surveys are intended to be filled out quickly, and become part of a routine. Surveys are a great tool for managers to reflect employee confidence, awareness, satisfaction and knowledge.

At Gameffective, we enable pulse surveys right within our gamified platform, so employees are more inclined to respond and give their managers valuable inputs, since they are suing the gamified system for other purposes such as learning or checking in on their performance. Here are some examples from the Gameffective survey tool:

Open text survey questions encourage employee to write freely about things that concern them, that they want to describe or that they want to brag about.

A likert scale question gives the user boundaries that often makes responses simpler.

Use of images and especially familiar emojis, can lighten up a spirit and lead to better engagement and satisfaction rates.

Put your employees in the center with surveys

“CX leaders should stop isolating contact centers from other departments. Customer experience is increasingly cross-functional. In 2025, integrating CX insights across the organization will be critical to delivering seamless and cohesive experiences.”

“To start, give customers a choice: digital or live support. And if they go digital first and can’t get what they want, make it super-easy for them to connect to a live agent.”

“Knowledge Management: It is not exactly underrated but it will be bigger than what it is in 2025. Vendors are likely to boost R&D investment in knowledge management for contact centers in 2025.”

“Human-centered AI, where AI is used not just to automate and drop money to the bottom line, but used to service up insights to support team members and delight customers. I see generative AI with conversational context and tonal analysis as pretty critical here.”

“The myth that technology/AI is a quickly implemented CX superpower. Companies will realize that we can’t harness a lot of these gains without quality data that is clean and well-organized.”

“By 2025 the buzzword omnichannel may be on its’ last leg.  Customers want their issues resolved quickly and accurately and they would prefer not to need to contact us in multiple channels that we can see at one time.”

“For 2025, the main trend I’m watching is ‘AI agents’—bots powered by AI that are becoming more autonomous. Unlike basic responses, these AI agents can handle end-to-end customer interactions, reducing the need for human intervention. Expect significant developments from vendors.”

“Stop talking about AI. It’s like talking about the internet being a thing. It’s here. The better focus is start thinking about how AI enhances the lives of your team. So stop talking about AI and start doing something about it.”

“AI and CX will drive hyper-personalization, using consumer data to segment customers, deliver key messages, and provide fast, accurate responses. Technologies like chatbots and predictive analytics will close the gap between brands and consumers.”

One myth that will be debunked in 2025?: “Customers are on the edge of their seat waiting to hear what you have to say. We need to learn about what’s important to customers by asking more questions.”

Put your employees in the center with surveys

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