Blog Post Centrical Provides Real-Time Performance Data and Conversational AI with New Zoom Integration Share:
eBook Metrics That Matter: KPIs in BPO Call Centers How can BPO call center managers unify teams while ensuring that agents receive the onboarding,... Share:
eBook Transforming the Frontline: 9 Operations Leaders Redefine the Employee Experience Hear from nine operations leaders who are transforming the employee experience for their frontline teams—and... Share:
eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
Press Release Ocado Retail selects Centrical to Enhance Employee Engagement and Improve Frontline, Backoffice, and Support Staff Experiences Share:
