How Centrical Makes Certain Performance Data is Correct
How does Centrical make certain the performance data employees and their managers see and act...
Alone, together 2.0
COVID-19 drove a rapid transition to work from home. As enterprises adapt to the next.normal, many now begin to adopt hybrid work models. This ebook will teach you how to do this successfully, ensuring your employees stay productive, efficient, and engaged.
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Working From Home Demands a New Training Focus on Team Leaders
With the shift to WFH, forced by the pandemic, we saw a shift to digital,...
You Can Unburn Burned-Out Employees
As we approach three-quarters of a year under COVID-19, about two-thirds of employees feel burned...
How Instilling Values in a Customer Support Organization Helps Drive an Excellent Customer Experience
Centrical gathered its technical account managers (TAM). These are the people who deal directly with...
Customer Service Team Appreciation in 2020
Contact Center Pipeline wanted to find out how companies are celebrating Customer Support Week 2020...
Productivity Drops When Employees Feel Disconnected
Boston Consulting Group (BCG) issued a report recently. A fascinating read. It was a collection...
How to make your first line managers first rate
Read about the 6 skills first line managers need in today’s hybrid contact center and...
Creating adaptive microlearning that delivers immediate ROI
Impact business performance with personalized, adaptive microlearning delivered in the flow of work - Watch...
Rapidly transition your employees to work from home
Watch this webinar to stay prepared for the challenges created by transitioning to remote work...
Learning in the New Normal
Watch this webinar to hear how Synchrony and Konica adapt employee training to the world...
Getting employees hooked on learning using advanced gamification
Watch this session with Dr. Karl M. Kapp to and learn to use all the...
Virtual Fist Bumps Are Necessary in a WFH World
The rate of Kudos, the recognition feature on Centrical's employee performance management platform, rose 150%...