Your Frontline Manager Experience Cheat Sheet: 5 Tips for Supercharging Frontline Managers

A great employee experience shouldn’t stop with agents.  

Managers are employees, too! 

In fact, the frontline manager is key to employee performance and the customer experience, and needs the right training and development, support, and tools to lead the frontline workforce.  

Centrical’s Cheat Sheet for Supercharging the Manager Experience includes info on: 

  • Creating a great development framework
  • Why you should reconsider the definition of “success” and “excellence” 
  • Time management 

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