Finding the Silver Lining
Bill Kahn, Centrical's VP, Customer Success, Americas, sat down with four people involved in their...
New eBook, “Alone, together,” explains how to manage WFH challenges
A new eBook, “Alone, together,” provides a set of best practices to manage workers working from home - both the newbies and those who’ve been at it for a while.
Resource Center
Your employees are working from home. Now what?
It will be just fine if I don’t read another joke about business casual pajamas...
Centrical Announces Integration with Microsoft Teams
Centrical, provider of a holistic employee engagement and real-time performance management platform for Fortune 500...
Navigating to a "New Normal" - Panel discussion
Join our panel of executives from leading financial service companies TIAA, BankeWest, Huntington Bank, and...
Don’t Forget the ‘Accidental Managers’ During a Crisis
Across the contact center industry it’s often the case that team leaders are first-time managers....
Why Football's Huddle Is So Important Now
Before the pandemic, my organization, like yours, had a rhythm, a cadence. We had a...
Your Team Leaders Are Crucial To Your Customer Experience
It’s your team leader who can make all the difference in turning a customer-centric strategy...
How to Deal with COVID-19’s Impact on Contact Centers
I’ve been involved in contact centers for nearly 25 years. Anyone who understands this business...
Setting Performance Goals During a Pandemic
Scan the front page of your favorite newspaper, analog or digital form, and chances are...
Don’t Overlook Contact Center Employees Who Were Working from Home Before COVID-19 Hit
According to the IWG Global Workforce Survey, half of all employees, globally, work away from...