eBook Metrics That Matter: KPIs in BPO Call Centers How can BPO call center managers unify teams while ensuring that agents receive the onboarding,... Share:
eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook 2022 Trend Report: The Reality of Contact Center Employee Performance We surveyed contact center leaders to learn what they are doing to motivate, engage, train,... Share:
Blog Post Key Customer Service KPIs & Metrics Overview How to measure the success of the customer service team and improve it? Read here... Share:
Press Release Centrical Appoints Leading SaaS Sales Executive, Jayme Smithers as Chief Revenue Officer to Double Down on Growth and Expansion Share:
Guide How to Be a Great Operations Leader in 2023 2023 will likely be a year of economic uncertainty, with everyone doing more with less... Share:
Blog Post The Dichotomy of BPOs Contact centers (call centers) are the purest form of customer service that any company can... Share:
