Frontline Workers: Creating a Performance-Driven Culture
A performance-driven culture is what sets successful organizations apart. This research reviews findings from a...
Read MoreGamEffective’s Six Year Journey to Become Centrical
Gal Rimon shares in this post the realization and process to rebrand the company he founded in 2013 and still leads. He also offers the market-driven rationale behind the shift from GamEffective to Centrical and how it better positions the company for future growth as well as the future needs of its current customers and those organizations that will benefit from working with Centrical.
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‘Learning in the Flow of Work’ Is Just a Fad…If It Doesn’t Work
As compelling as “learning in the flow of work” might be, it’s little more than...
Read MoreGamEffective’s Six Year Journey to Become Centrical
Gal Rimon shares the rationale behind the shift from GamEffective to Centrical and the future...
Read MoreTurning Salespeople into Super Salespeople
Read how a Fortune 100 tech company improves channel partners’ engagement with its online training
Read MoreSales Enablement Needs to be More About Making Salespeople Better
Automating sales enablement can help salespeople sell. Read how it can be done.
Read MoreThe Absurdity of the Annual Performance Review
Companies typically don't leverage real-time data to enhance employee performance. They should. Read to learn...
Read MoreHow Not to Get Spooked by Ghosting Employees
New hires sometimes don’t show up and existing employees “disappear.” Learn the value of engaging...
Read MoreDepending on Bots Is Dangerous to the Future of Your Contact Center
A research study on what technology contact center leaders expect in the future - and...
Read MoreDon’t Let Sales Enablement Be a ‘Field of Dreams’
A sales enablement platform, must also serves to engage, train, and manage sales personnel. This...
Read MoreEveryone Shouldn’t Have to Hate Customer Service
This commentary on a recent Wall Street Journal article reviews why service agents need more...
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