9 steps to creating a continuous learning environment
Learn to continuously train your frontline employees like all-star athletes to ensure they always perform...
Alone, together 2.0
COVID-19 drove a rapid transition to work from home. As enterprises adapt to the next.normal, many now begin to adopt hybrid work models. This ebook will teach you how to do this successfully, ensuring your employees stay productive, efficient, and engaged.
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A Beginner's Guide to Sales Gamification
In this blog post we explore some of the main elements of sales gamification and...
Manage What You Measure: Improve Workforce Productivity with More Transparent Performance Metrics
One of the most efficient and impactful ways companies can inspire better team productivity is...
Leading Remotely: 6 Lessons from Frontline Leadership
Read insights shared by frontline leaders from Anthem, Blue Cross, John Hancock, HP, VISA, and...
AI + People = Higher Performance: How Augmented People Intelligence Improves Front-line Managers’ Performance
This is the first in a series of articles that will explore the rise and...
Employee-Centric Success Platform Centrical Closes $32 Million Funding Round Led by Intel Capital and JVP
Centrical today announced the closing of a $32 million funding round led by Intel Capital,...
Starting Fast in 2021: Advice from 3 Contact Center Experts and Me
The value of getting a year off to a fast start in 2021 cannot be...
Keys to avoiding burnout in remote work
Employees working from home are at a higher risk of burnout. Download this infographic to...
Getting 2021 off to a fast start
Listen to the live panel to hear CX thought leaders and practitioners share their tips,...
Increasing productivity at Microsoft
Watch this webinar to learn how Microsoft increased agent productivity in its contact centers by...
Managing employee performance in real-time
When managing frontline employees you don't have the luxury of managing performance in the past....
Delivering personalized learning at scale
Learning content that is specifically designed and relevant for you is better. It will ensure...