eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook 2022 Trend Report: The Reality of Contact Center Employee Performance We surveyed contact center leaders to learn what they are doing to motivate, engage, train,... Share:
eBook Gamification or Digital Culture: The Future of Engagement in the Contact Center What digital motivation can do for frontline employees and their managers, from real-time performance management... Share:
Videos SUCCESS 2022 : Available On-Demand Discover how leaders of tomorrow will take a bold leap today to drive the highest... Share:
eBook A New Era of Knowledge Sharing: Making Employee Contributions Count With the rise of new technology, data-led initiatives, artificial intelligence, and machine learning, businesses can... Share:
Blog Post Tackle staffing shrinkage and utilization issues with employee engagement Reducing shrinkage can have a significant impact on your organization's revenue goals. Centrical estimates that... Share:
Blog Post 6 Ways to Re-Engage Quiet Quitters Today One of the hottest trending topics amongst the workforce right now came from a TikTok... Share:
Blog Post What's the story with Gamification For gamification to be great, it needs to be sustainable, effective, and engaging. Nothing ticks... Share:
Blog Post The Dichotomy of Contact Centers Contact centers (call centers) are the purest form of customer service that any company can... Share:
Blog Post Building a Culture of Appreciation with Gamification How can we leverage technology, AI, or gamification to improve the humanness of our work? Share:
