eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook 2022 Trend Report: The Reality of Contact Center Employee Performance We surveyed contact center leaders to learn what they are doing to motivate, engage, train,... Share:
eBook Gamification or Digital Culture: The Future of Engagement in the Contact Center What digital motivation can do for frontline employees and their managers, from real-time performance management... Share:
Videos SUCCESS 2022 : Available On-Demand Discover how leaders of tomorrow will take a bold leap today to drive the highest... Share:
Blog Post COVID-19, Performance, Working from Home Change Creates Change: How Centrical Met the Challenge of 2020 Operating under the strain of a pandemic for nine months last year was truly unprecedented.... Share:
Blog Post COVID-19, eLearning, Microlearning, Working from Home Adjusting Your L&D Plan During a Crisis: A 4-step Process According to Training Industry research, strategic alignment is the most important process capability of great... Share:
Webinars COVID-19, Event, Financial Services, Performance, Webinars Navigating to a "New Normal" - Panel discussion Join our panel of executives from leading financial service companies TIAA, BankeWest, Huntington Bank, and... Share:
