eBook Metrics That Matter: KPIs in BPO Call Centers How can BPO call center managers unify teams while ensuring that agents receive the onboarding,... Share:
eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook 2022 Trend Report: The Reality of Contact Center Employee Performance We surveyed contact center leaders to learn what they are doing to motivate, engage, train,... Share:
Blog Post COVID-19, Performance, Working from Home Change Creates Change: How Centrical Met the Challenge of 2020 Operating under the strain of a pandemic for nine months last year was truly unprecedented.... Share:
Blog Post COVID-19, eLearning, Microlearning, Working from Home Adjusting Your L&D Plan During a Crisis: A 4-step Process According to Training Industry research, strategic alignment is the most important process capability of great... Share:
Webinars COVID-19, Event, Financial Services, Performance, Webinars Navigating to a "New Normal" - Panel discussion Join our panel of executives from leading financial service companies TIAA, BankeWest, Huntington Bank, and... Share:
