eBook Metrics That Matter: KPIs in BPO Call Centers How can BPO call center managers unify teams while ensuring that agents receive the onboarding,... Share:
eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook 2022 Trend Report: The Reality of Contact Center Employee Performance We surveyed contact center leaders to learn what they are doing to motivate, engage, train,... Share:
Infographic Adaptive Learning, eLearning, Microlearning Keys to avoiding burnout in remote work Employees working from home are at a higher risk of burnout. Download this infographic to... Share:
eBook Adaptive Learning, eLearning, Performance 9 steps to creating a continuous learning environment Learn to continuously train your frontline employees like all-star athletes to ensure they always perform... Share:
eBook Adaptive Learning, eLearning, Microlearning Delivering personalized learning at scale Learning content that is specifically designed and relevant for you is better. It will ensure... Share:
eBook Adaptive Learning, eLearning, Microlearning 6 keys to outstanding performance Managers’ must-read: 6 keys to achieving outstanding performance when employees ‘return’ to the office. Learn... Share:
Webinars Adaptive Learning, eLearning, Microlearning Learning in the New Normal Watch this webinar to hear how Synchrony and Konica adapt employee training to the world... Share:
eBook Adaptive Learning, eLearning, Microlearning How to make your first line managers first rate Read how to help your first line managers develop the 6 key skills they need... Share:
