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Automation QA Engineer

Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Our Story

Centrical grew out of the business intelligence (BI) software segment. BI let managers know how employees were doing, but it typically did not convey how to turn manager-led performance insights into employee performance actions.

Since employees were the ones doing the work, Centrical’s vision was to place them at the center of the process. To share with them insights about their work, to help them improve, be more focused, get better at what they do, as well as make it fun. Along with that, Centrical empowers managers to enable their team members to be more successful with AI-powered, closed-loop coaching that triggers personalized activities that impact individual employee performance and real-time performance visibility. That makes for better coaches and better-performing employees.

Centrical, founded in 2013, is convinced that employees are the center of business success. We operate from offices in New York City and Israel. And are proud to have an expanding list of enterprise businesses as customers, including Microsoft, Teleperformance, Synchrony Financial, Webhelp, and Swiss Life, among others.

We are seeking a highly skilled and motivated Automation QA Engineer to join our dynamic team. The ideal candidate will bring a strong background in manual and automated testing, with a particular focus on C# and testing frameworks like NUnit. If you are passionate about delivering high-quality software and have a keen eye for detail, we’d love to hear from

Responsibilities:

Perform manual testing with a focus on quality assurance, ensuring robust testing processes are followed.
Design, develop, and execute automated test scripts using C# and NUnit.
Create and maintain Component Tests, Integration Tests, and occasionally Unit Tests to ensure comprehensive test coverage.
Collaborate with the development team to ensure seamless testing processes are integrated into the software development lifecycle.
Develop and maintain detailed testing documentation, including Software Test Plans (STP) and Software Test Descriptions (STD).
Conduct end-to-end (e2e), sanity, regression, and API automated tests to validate system functionality.
Perform Database Testing by writing and executing SQL queries to validate backend data integrity.
Provide valuable insights into the application’s web development aspects, ensuring functionality aligns with business goals.

Requirements:

2+ years of experience in manual testing (mandatory).
1+ year of experience in automated testing, specifically using C# (mandatory).
Expertise in NUnit testing framework and strong understanding of Object-Oriented Design principles.
Proven experience in developing and maintaining testing documentation (e.g., STP, STD).
Strong knowledge and hands-on experience with e2e, sanity, regression, API, and automated tests.
Familiarity with database testing using SQL queries.
A solid understanding of web development fundamentals.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Centrical does not accept unsolicited headhunter and agency resumes. Centrical will not pay fees to any third-party agency or company that does not have a signed agreement with Centrical.

To apply please send your CV to jobs@centrical.com

Automation QA Engineer

“CX leaders should stop isolating contact centers from other departments. Customer experience is increasingly cross-functional. In 2025, integrating CX insights across the organization will be critical to delivering seamless and cohesive experiences.”

“To start, give customers a choice: digital or live support. And if they go digital first and can’t get what they want, make it super-easy for them to connect to a live agent.”

“Knowledge Management: It is not exactly underrated but it will be bigger than what it is in 2025. Vendors are likely to boost R&D investment in knowledge management for contact centers in 2025.”

“Human-centered AI, where AI is used not just to automate and drop money to the bottom line, but used to service up insights to support team members and delight customers. I see generative AI with conversational context and tonal analysis as pretty critical here.”

“The myth that technology/AI is a quickly implemented CX superpower. Companies will realize that we can’t harness a lot of these gains without quality data that is clean and well-organized.”

“By 2025 the buzzword omnichannel may be on its’ last leg.  Customers want their issues resolved quickly and accurately and they would prefer not to need to contact us in multiple channels that we can see at one time.”

“For 2025, the main trend I’m watching is ‘AI agents’—bots powered by AI that are becoming more autonomous. Unlike basic responses, these AI agents can handle end-to-end customer interactions, reducing the need for human intervention. Expect significant developments from vendors.”

“Stop talking about AI. It’s like talking about the internet being a thing. It’s here. The better focus is start thinking about how AI enhances the lives of your team. So stop talking about AI and start doing something about it.”

“AI and CX will drive hyper-personalization, using consumer data to segment customers, deliver key messages, and provide fast, accurate responses. Technologies like chatbots and predictive analytics will close the gap between brands and consumers.”

One myth that will be debunked in 2025?: “Customers are on the edge of their seat waiting to hear what you have to say. We need to learn about what’s important to customers by asking more questions.”

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