For its Zero Carbon Living Advisors, OVO Energy selected Centrical to strengthen its award-winning workplace and facilitate a truly autonomous culture within customer care.
“I don’t think it’s a nice to have. I think it’s a need if I’m being honest. Centrical is our first kind of stand out, this is really going to help our people to be better and to make their lives easier in the job that they do.”
Learn why OVO Energy’s customer care team selected Centrical to support their business transformation, engage employees and teams, and strengthen it’s award-winning workplace.
OVO Energy has adopted the Centrical platform to further improve the effectiveness of one-to-one and one-to-many coaching for real-time actionable insights in the moment of need. Providing the same experience and impact across their hybrid workforce.
OVO Energy has a goal to strengthen its award-winning workplace and facilitate a truly autonomous culture within customer care. Using personalized microlearning and collaboration tools within Centrical, they will also strengthen their learning culture by helping advisors identify and act on their unique learning and development opportunities.
“Every single person comes to work every day generally to do a good job and I think what Centrical allows us to do is for those individuals to understand how they’re performing and make choices about how they can deliver better for our customers. There are lots of things that make a place a great place to work. Some of that is about transparency, self-directed learning, fun, and passion. And I think Centrical gets us that.”