Customers are increasingly looking for ways to get more from their data, enhance learning, and further improve agent performance.
We are delighted to be working with Centrical to provide customers with an employee-centric contact center experience.
Agents that excel
Centrical uses game mechanics like narratives, points, levels, leaderboards, challenges, badges, virtual currency, team competition, and more to make the agent experience engaging and rewarding. It also detects knowledge gaps and responds to performance dips by delivering relevant learning in the moment of need to keep your agents on a continuous path to success.