We believe the frontline employee experience has the power to transform your business.
That is why our mission is to create a connected employee experience and make every moment actionable in a way that inspires and personally guides the success and growth of every individual.
Centrical powers best-in-class customer experiences for the world’s leading brands through frontline agent and team alignment, engagement, and performance optimization. The platform provides a unified employee experience powered by AI and gamification that personally guides and inspires the success and growth of every individual employee through performance management, coaching, quality management, personalized microlearning, and voice of the employee.
Employee First: Creating amazing employee experiences is at the heart of everything we do. Let it be your differentiator.
Embrace the Individual: Never take a one-size-fits all approach to growth and development. Everyone’s journey is unique.
Technology in Service of Empathy: Our relationship with technology should enhance real life interactions, providing greater opportunity to build meaningful connections.
Flip the Pyramid: Lead from your frontline. Enable empowerment from within. Give everyone a reason to own their success. Everyone is a CEO.
Create Future-Ready Teams: Enable your people to adapt seamlessly to change. Provide frictionless experiences, listen, and respond.
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Centrical emerged from the business intelligence (BI) software space, where BI informed managers about employee performance but lacked actionable guidance for improvement. Our vision at Centrical is centered on empowering employees by not just providing insights into their work, but creating guided, personalized experiences that foster growth, focus, skill enhancement, and an enjoyable work experience.
We aim to make employees the focal point of the process, delivering tailored insights and AI-guided actions for improvement. Simultaneously, we equip managers with AI-powered, closed-loop coaching to enhance their teams’ success. This approach triggers personalized activities, enhancing individual employee performance. Ultimately, it cultivates better coaches and higher-performing employees.
Founded in 2013, Centrical firmly believes that employees are the key to business success. Our headquarters are in New York City and Israel. We take pride in our expanding clientele of enterprise businesses, including Microsoft, Teleperformance, Synchrony Financial, Webhelp, and Swiss Life, among others.
Supercharge your workforce with real-time performance management, personalized microlearning, and gamification.
Request a demoApril has 20+ years of global marketing experience in the high-tech industry with leadership experience across brand, demand generation, and customer adoption.Previously the Global Head of Marketing for SAP SuccessFactors, April was responsible for end-to-end marketing for SuccessFactors around the world. In this role, April led strategic marketing plans to grow global brand recognition, revenue, customer success and category creation of human experience management (HXM), which is focused on solution innovations that put the employee at the center of work. April also served as a Diversity and Inclusion Lead at SAP and led global thought leadership and strategic partnerships inspiring an inclusive culture, women’s equality, supplier diversity, and sustainable supply chains.
April has been honored by various organizations including CRN’s “Women of the Channel” and as a “Top 100 Ethnic Minority Executive” by EmPower. She holds a B.A. in Communications and Marketing from Simon Fraser University, Canada’s leading comprehensive university.
Gal founded Centrical (previously GamEffective) in 2013, with the vision of helping companies empower their employees’ performance, making them the center of business success.Prior to that he was CEO of Gilon-Synergy Business Insight, a national leader in Business Intelligence. In 2010, Gilon-Synergy was acquired by Ness Technologies (NASDAQ:NSTC) and Gal went on to serve as Senior VP at Ness, and was member of its executive management.
Prior to that he was VP customer relations and operations at Deloitte Consulting. He also worked at EDS and Bashan. He holds a MBA degree in Marketing and Information Technologies from the Tel Aviv University.
Daphne has over 15 years of experience in Customer Relations and Retention in both B2B and B2C environments. Her area of expertise is leading customer success, consulting and global professional services teams within public and private sector companies. She is focused on leading teams to grow the partnership with our clients.
Prior to Centrical, Daphne worked software and service companies in the online marketing and gaming industry.
Daphne holds MA in Statistics – Specialization in Operations Research and a MBA degree, both from the Hebrew University of Jerusalem.
Linat Polak Mart has more than 15 years of expertise in managing product strategy and operations in high-volume organizations.Previously, she held the role of Head of Product Experience and Communications for LivePerson, a leading Conversational AI platform, where she played crucial part in delivering significant product innovation and customer growth. Prior to her time at LivePerson, she held multiple senior product roles at NICE, a leading enterprise customer experience (CX) software provider, including Director of Product Portfolio and Director of Product Management.
Linat holds an MBA from Tel Aviv University and a BA in Computer Science from Reichman University (IDC Herzliya). She graduated magna cum laude from both institutions.
Ella Davidson is responsible for managing Centrical’s employee relations worldwide, including organizational development, talent management, benefits and recruitment. Ella has more than 18 years of human resources management experience. Prior to joining Centrical she was vice president of human resources at myThings and OpTier – leading SW companies, and consulted numerous entrepreneurs and startups in the Israeli hi-tech industry and Israel and in the US.Ella holds a B.A in Psychology from the Hebrew University and MSc in Organizational Behavior from Recanati Business School at Tel Aviv University.
Ariel has over 16 years’ experience in a wide variety of R&D leadership roles. He is highly experienced at building R&D teams from the ground up, driving high levels of accountability and ownership and setting up automation infrastructures. For the past 10 years Ariel has managed both in-house and offshore development teams at companies ranging from startups to enterprise organizations.
Prior to joining Centrical, Ariel served as VP of R&D at Worthy.com where his team dramatically improved product stability, quality and execution. Before that, he was VP R&D at Applicaster where he led infrastructure changes from project to product. Ariel has also held various R&D positions at Retalix (later acquired by NCR).
Ariel holds B.sc in Computer science & Math, and MBA degree in Information Technologies, both from Bar Ilan University
Tompkins comes to Workspot with more than 25 years of experience in software and hardware sales. Prior to joining his role as Chief Revenue Officer at Centrical, he was CEO at Workspot. He held the position of Chief Revenue Officer at IGEL as well as senior sales leadership positions with Red Hat, Hewlett Packard (now Hewlett Packard Enterprise), and Citrix.
Tompkins holds an MBA in Business Administration and Management from the University of Virginia, Darden Graduate School of Business Administration and served in the US Navy as a Nuclear Propulsion Technician.
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