Scale frontline manager impact
“Centrical makes it extremely easy to quickly determine who our managers should coach next. This is especially important in a virtual environment when they need to constantly communicate with their team.”
Your frontline managers play a critical role in the performance of your teams. Poor managers drive down employee engagement and productivity and can spoil even your best attempts to fight attrition.
Centrical leverages AI to eliminate the administrative burden of coaching, empowering frontline managers to connect at a deeper level and enabling their frontline teams to thrive.
Coaching One-PagerProvide continuous and effective coaching with AI-powered outlier insights and coaching recommendations, AI-generated team sentiment analysis, and connected quality evaluations.
Provide the right support for every coaching opportunity with coaching templates, quality evaluation forms, virtual coaching conversations, targeted challenges, and contextual learning.
Drive excellence and motivation with Manager Action KPIs! Provide visibility into coaching actions and recognize managers for achieving their team development goals.
Empower employees to own their growth by providing insights into their performance, targeted microlearning opportunities, transparent career pathways, and a collaborative platform for social knowledge sharing.
Provide just-in-time support and close the feedback loop. With Centrical managers can:
Save managers’ time prepping for scheduled coaching conversations and make the most of every coaching session with quick access to performance data from across your operational systems and integrated quality evaluation forms. Follow up with guided coaching actions, learning missions, and performance challenges.
Focus managers on performance outliers with daily insights on performance drops, recognition opportunities, and wellbeing indicators to support empathetic leadership. Plus! Gain insight into team sentiment and knowledge trends with AI-generated survey and quiz summaries.
Drive operational excellence and motivation with Manager Action KPIs! Provide visibility into coaching actions and recognize managers for achieving their team development goals with the power of gamification.
Analyze team trends in performance, engagement, learning, and wellbeing to better support every individual.
Your contact center employees need their managers to be at their best. This requires performance consistency across teams. Learn how to help managers better coach to drive employee performance and learning.
Find out moreWith the rise of new technology, data-led initiatives, artificial intelligence, and machine learning, businesses can increasingly harvest knowledge in ways that weren’t possible in the past, driving more value. So, how best to do this? This thought leadership explores this question.
Find out moreTake a look at Microsoft’s Case Study discussing how gamification improves learning and performance in the call center.
Find out moreCommon frontline challenges such as high error rates, knowledge gaps, fluctuating performance, low morale, and high attrition rates have two things in common: they result in a poor customer experience and are all resolvable by driving consistency within the organization.
Find out moreRequest a demo to see for yourself how Centrical drives employee engagement, performance, and growth knowledge for the world’s leading organizations.
Request DemoGet access to these Employee Performance Experience assets: ePX Definitive Guide, Cheat Sheet, and Engagement Index. All delivered to your Inbox.
Transform Onboarding with the AI Copilot Built for Frontline Teams
Find out how you can deliver better customer experiences in this one-pager
Learn what’s possible with Centrical’s Performance Management Platform
Learn how you can leverage Centrical’s Coaching capabilities to scale frontline manager impact.
See how Centrical Boosts Contact Center Agents’ Performance
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Learn how you can keep your frontline emotionally connected, motivated, and productive, wherever they work.
Learn all about Gamification and how you can benefit from it to proactively engage your frontline, from anywhere.