eBook Top 10 Financial Services Contact Center Metrics (That Your Culture is Killing) Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook 18 Critical Debt Collection KPIs and How to Meet Them Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook Attrition in the Contact Center: Trends in Combatting Employee Turnover Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
Blog Post Customer Service, Engagement, Performance, Sales Customer Karma is What You Make It Karma has been described as, “…that what goes around comes around.” Even though I’m a... Share:
Blog Post Blog, Customer Service, Engagement, Performance, Sales A Major Clothing Retailer Forgets that EX Drives CX A top-flight retailer equips employees with several apps to expedite sales and keep customers happy.... Share:
Blog Post Blog, Gamification, Performance, Sales Make 'National Fun Day at Work' an Everyday Event For a few years now, the last Friday in January is celebrated as “National Fun... Share:
Blog Post eLearning, Sales, Sales Enablement Turning Salespeople into Super Salespeople Read how a Fortune 100 tech company improves channel partners’ engagement with its online training Share:
Blog Post Sales, Sales Enablement Sales Enablement Needs to be More About Making Salespeople Better Automating sales enablement can help salespeople sell. Read how it can be done. Share:
Blog Post Sales, Sales Enablement Don’t Let Sales Enablement Be a ‘Field of Dreams’ A sales enablement platform, must also serves to engage, train, and manage sales personnel. This... Share:
