eBook Attrition in the Contact Center: Trends in Combatting Employee Turnover Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook, Infographic Engagement, Performance, Performance Management Coaching to Win Effective coaching is key to building highly engaged, high-performing teams. When done right, employees are... Share:
Blog Post Classism, Communication, Strategy, Team Leaders Removing Classism from your Workplace: Building an Employee-Centric Workplace with Better Communication Many companies today are making strides to improve the diversity of their teams and their... Share:
Blog Post Frontline Management, Performance, Strategy, Team Leaders Empowering Team Leaders to be the Ushers of your Organization’s Strategy Your team leaders have to play an important role in the implementation and execution of... Share:
Blog Post Frontline Management, Performance Management, Team Leaders Paying Attention to What Needs Attention Just Got A Lot Easier for Frontline Managers Learn how Centrical's Manager Insights uses AI and data to help frontline managers streamline their... Share:
Press Release Engagement, Microlearning, Performance Management, Team Leaders, Working from Home Employee-Centric Success Platform Centrical Closes $32 Million Funding Round Led by Intel Capital and JVP Centrical today announced the closing of a $32 million funding round led by Intel Capital,... Share:
Article Microlearning, Team Leaders, Working from Home Working From Home Demands a New Training Focus on Team Leaders With the shift to WFH, forced by the pandemic, we saw a shift to digital,... Share:
eBook coaching, Contact Center, Performance Management, Team Leaders How to make your first line managers first rate Read about the 6 skills first line managers need in today’s hybrid contact center and... Share:
Blog Post Engagement, Frontline Management, Gamification, Performance, Team Leaders Your Team Leaders Are Crucial To Your Customer Experience It’s your team leader who can make all the difference in turning a customer-centric strategy... Share:
