Blog Post Engagement, Frontline Management, Gamification, Performance, Team Leaders Your Team Leaders Are Crucial To Your Customer Experience It’s your team leader who can make all the difference in turning a customer-centric strategy... Share:
Blog Post Contact Center, Customer Service, Engagement, Performance, Working from Home How to Deal with COVID-19’s Impact on Contact Centers I’ve been involved in contact centers for nearly 25 years. Anyone who understands this business... Share:
Blog Post Contact Center, Customer Service, Engagement, Performance Don’t Overlook Contact Center Employees Who Were Working from Home Before COVID-19 Hit According to the IWG Global Workforce Survey, half of all employees, globally, work away from... Share:
Blog Post Contact Center, Customer Service, Engagement, Performance How to Reduce Attrition In ‘The Year of the Agent’ The fifth annual survey on Contact Centers’ Biggest Challenges and Top Priorities was recently issued... Share:
Blog Post eLearning, Engagement, Gamification, Working from Home Necessity is the Mother of Invention, Especially in A Pandemic As most of the world grapples with THE COVID-19 pandemic, it strikes me that a... Share:
Blog Post eLearning, Engagement, Performance, Working from Home Managing Through Disruption: Leadership in a Pandemic The term “managing through disruption” typically refers to managers having the plan and skill to... Share:
eBook eLearning, Engagement, Performance How 7 top companies drive performance in their frontline Performance-driven cultures don't just happen. Read this eBook to learn how 7 companies implement best... Share:
Blog Post Blog, Customer Service, Engagement, Performance, Sales A Major Clothing Retailer Forgets that EX Drives CX A top-flight retailer equips employees with several apps to expedite sales and keep customers happy.... Share:
Blog Post Blog, eLearning, Engagement Boost Motivation with Virtual Stores Employees will be motivated to complete learning exercises, hit their KPIs, and more when they're... Share:
Blog Post Engagement To Engage Millennials in the Workplace - Make it a Game We need new tools to help us connect and engage our millennial workforce. Read this... Share: