How to Reduce Attrition In ‘The Year of the Agent’
The fifth annual survey on Contact Centers’ Biggest Challenges and Top Priorities was recently issued...
Boost Motivation with Virtual Stores
Employees will be motivated to complete learning exercises, hit their KPIs, and more when they're able to redeem points accumulated through those efforts for rewards found in virtual stores.
Resource Center
Necessity is the Mother of Invention, Especially in A Pandemic
As most of the world grapples with THE COVID-19 pandemic, it strikes me that a...
A Pandemic Isn’t an Excuse Not to Shave
I was talking with a fellow startup CEO yesterday. Like me, he’s been working from...
Busy. Too Busy. Just Right. A COVID-19-Influenced Take on ‘Goldilocks & The Three Bears’
You may remember from your childhood the tale of “Goldilocks and the Three Bears.” If...
Managing Through Disruption: Leadership in a Pandemic
The term “managing through disruption” typically refers to managers having the plan and skill to...
The Challenge of Patient Collections
Well before novel coronavirus wreaked havoc, healthcare systems and their revenue cycle management (RCM) service...
‘All By Myself:’ Working Remotely in Our Crisis-filled World
In the midst of the Coronavirus public health crisis, thousands of frontline employees, the ones...
A Major Clothing Retailer Forgets that EX Drives CX
A top-flight retailer equips employees with several apps to expedite sales and keep customers happy....
Make 'National Fun Day at Work' an Everyday Event
For a few years now, the last Friday in January is celebrated as “National Fun...
Boost Motivation with Virtual Stores
Employees will be motivated to complete learning exercises, hit their KPIs, and more when they're...
Nadella Named FT Person of the Year Offers Further Proof Culture of Continuous Learning Yields Big Results
Satya Nadella succeeded in revitalizing Microsoft by changing it from a company of know-it-alls to...
News of Boris Johnson’s Victory Exemplifies the Virtues HI+AI
The night UK Prime Minister Boris Johnson claimed a landslide victory by his Conservative political...