How to Reduce Attrition In ‘The Year of the Agent’
The fifth annual survey on Contact Centers’ Biggest Challenges and Top Priorities was recently issued...
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Employees will be motivated to complete learning exercises, hit their KPIs, and more when they're able to redeem points accumulated through those efforts for rewards found in virtual stores.
The fifth annual survey on Contact Centers’ Biggest Challenges and Top Priorities was recently issued...
As most of the world grapples with THE COVID-19 pandemic, it strikes me that a...
I was talking with a fellow startup CEO yesterday. Like me, he’s been working from...
You may remember from your childhood the tale of “Goldilocks and the Three Bears.” If...
The term “managing through disruption” typically refers to managers having the plan and skill to...
Well before novel coronavirus wreaked havoc, healthcare systems and their revenue cycle management (RCM) service...
In the midst of the Coronavirus public health crisis, thousands of frontline employees, the ones...
A top-flight retailer equips employees with several apps to expedite sales and keep customers happy....
For a few years now, the last Friday in January is celebrated as “National Fun...
Employees will be motivated to complete learning exercises, hit their KPIs, and more when they're...
Satya Nadella succeeded in revitalizing Microsoft by changing it from a company of know-it-alls to...
The night UK Prime Minister Boris Johnson claimed a landslide victory by his Conservative political...