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Centrical and OVO Energy Win Partnership Award at 2023 Forum Awards Ceremony

Bristol, London, New York, Tel Aviv, 26 April 2023 – Centrical, the performance experience platform for frontline employees, and OVO Energy, the UK’s largest independent energy supplier, have received the Supplier Partnership Award at the 2023 Forum Awards Ceremony in Nottingham, UK. The award recognises the strength of the supplier and customer partnership, and collaboration in technology.  

OVO has been a customer of Centrical since April 2022. Within one year, OVO launched the Centrical platform to thousands of zero-carbon living advisors, and now has plans to extend the platform to OVO’s Field Services later this year. In that time, Centrical has supported OVO’s transformation to a team-based target operating model while improving overall employee engagement (Peakon). OVO has also adopted the Centrical platform to further improve the effectiveness of one-to-one and one-to-many coaching, learning management system engagement and participation, and employee collaboration with their hybrid workforce.  

On receiving the award Piers Brown, Client Director at Centrical, said, “I am thrilled that both teams at OVO Energy and Centrical have had their hard work and genuine partnership recognised by this highly coveted award. From the very beginning the partnership has been remarkable. It’s always a pleasure to work with like-minded teams who share a passion for employee and customer satisfaction. It has been exciting and rewarding to be part of OVO’s transformation, and it has been clear since our launch-day that together we have experienced a sense of renewed community, connection, and fun, that continues to excite employees to come to work.”

Within the first month of going live, over 9,000 learning missions were completed, 9,500 individual achievement badges awards received and 723,000 points were awarded. 

Naseera Hafeji, Head of Organisational Coaching at OVO added, “Being recognised for the hard work done by the teams at OVO and Centrical is a proud moment for us all.  We have a shared vision for our colleagues and customers which underpins our partnership and has enabled such a successful deployment of the Centrical solution. We’ve listened, shared, and challenged each other to get us to where we are now. It’s been exciting and fun and we look forward to solidifying and adding more value through our partnership.” 

About Centrical 

Centricalis the Performance Experience Platform, taking Workforce Engagement Management to new heights by powering best-in-class customer experiences for the world’s leading brands through frontline agent and team alignment, engagement, and performance optimization.The platform provides a unified employee experience powered by gamification and AI that personally guides and inspires the success and growth of every individual through AI-driven performance,coaching andquality management, personalized microlearning,and voice of the employee. 

Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Webhelp,Synchrony Financial, and more. 

About OVO Energy 

OVO Energy was founded in 2009 and redesigned the energy experience to be fair, effortless, green and simple for all customers.  The company has spent the last decade investing in the market leading technology, customer service operations and digital products to help members cut their carbon emissions. OVO is on a mission through its sustainability strategy Plan Zero to tackle the most important issue of our time; the climate crisis, by bringing our customers with us on the journey towards zero carbon living. 

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