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Solutions

Centrical’s suite of software solutions helps leading enterprises improve frontline employee performance.

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Platform

Department

Industry

Use Case

Gamification

Engage and motivate your frontline teams

MegAI

Improve performance with an AI-powered digital coach

Quality Assurance

Deliver world class CX with dynamic, actionable quality evaluations

Performance Management

Boost performance with personalized, actionable goals

Coaching

Nurture employee success with the power of AI

Voice of Employee

Listen and respond to your frontline, continuously

Microlearning

Drive productivity with performance-driven learning that sticks

Contact Center

Drive CX with engaged, educated, and empowered agents

Sales

Inspire and empower reps to sell more

Learning and Development

Boost proficiency & performance with AI-driven microlearning

BPO

Drive agent efficiency, deliver client results

Technology

Keep tech teams motivated and proficient on products and services while exceeding targets

Finance

Maintain compliance while building customer happiness and loyalty

Energy

Enlighten energy teams to boost engagement

Insurance 

Engage, develop, and retain your agents while driving better CX

Hospitality

Improve the employee experience for your reservations and service desk agents

Onboarding

Reduce early attrition and time to proficiency

Productivity

Motivate your workforce with personalized performance experience

Reskill and Upskill

Build a team of high-performing superstars

Attrition

Foster tenure and career growth

About Us

Since 2013, Centrical has helped companies drive employee performance.

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Company

Resource Center

Explore the latest content about gamification, frontline performance, employee engagement, and more!

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Resources

Performance Experience

What is Employee Performance Experience and its optimal methodology

Definitive Guide

Your Definitive Guide to Employee Performance Experience

Engagement Index

How engaged is your workforce?

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Solutions

Platform

Gamification

MegAI

Quality Assurance

Performance Management

Coaching

Voice of Employee

Microlearning

Department

Contact Center

Sales

Learning and Development

Industry

BPO

Technology

Finance

Energy

Insurance 

Hospitality

Use Case

Onboarding

Productivity

Reskill and Upskill

Attrition

View Product Tour

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Security and Privacy

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Resources

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Blog

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Performance Experience

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Definitive Guide

Engagement Index

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Recursos

March 24, 2021

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