The Absurdity of the Annual Performance Review
Companies typically don't leverage real-time data to enhance employee performance. They should. Read to learn...
Alone, together 2.0
COVID-19 drove a rapid transition to work from home. As enterprises adapt to the next.normal, many now begin to adopt hybrid work models. This ebook will teach you how to do this successfully, ensuring your employees stay productive, efficient, and engaged.
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How Not to Get Spooked by Ghosting Employees
New hires sometimes don’t show up and existing employees “disappear.” Learn the value of engaging...
Depending on Bots Is Dangerous to the Future of Your Contact Center
A research study on what technology contact center leaders expect in the future - and...
Don’t Let Sales Enablement Be a ‘Field of Dreams’
A sales enablement platform, must also serves to engage, train, and manage sales personnel. This...
Everyone Shouldn’t Have to Hate Customer Service
This commentary on a recent Wall Street Journal article reviews why service agents need more...
To Engage Millennials in the Workplace - Make it a Game
We need new tools to help us connect and engage our millennial workforce. Read this...