Does COVID-19 Make Everyone a CEO?
If you’ve managed to spend even a tiny bit of time scrolling through your news...
Alone, together 2.0
COVID-19 drove a rapid transition to work from home. As enterprises adapt to the next.normal, many now begin to adopt hybrid work models. This ebook will teach you how to do this successfully, ensuring your employees stay productive, efficient, and engaged.
Resource Center
How to Reduce Attrition In ‘The Year of the Agent’
The fifth annual survey on Contact Centers’ Biggest Challenges and Top Priorities was recently issued...
Necessity is the Mother of Invention, Especially in A Pandemic
As most of the world grapples with THE COVID-19 pandemic, it strikes me that a...
A Pandemic Isn’t an Excuse Not to Shave
I was talking with a fellow startup CEO yesterday. Like me, he’s been working from...
Busy. Too Busy. Just Right. A COVID-19-Influenced Take on ‘Goldilocks & The Three Bears’
You may remember from your childhood the tale of “Goldilocks and the Three Bears.” If...
Managing Through Disruption: Leadership in a Pandemic
The term “managing through disruption” typically refers to managers having the plan and skill to...
The Challenge of Patient Collections
Well before novel coronavirus wreaked havoc, healthcare systems and their revenue cycle management (RCM) service...
It’s all about CSAT during a crisis
In times of crisis, your client's patience is worn thin. Dissatisfy them and you'll lose...
Measure what matters. Now.
In times of crisis, your client's patience is worn thin. Dissatisfy them and you'll lose...
New eBook, “Alone, together,” explains how to manage WFH challenges
A new eBook, “Alone, together,” provides a set of best practices to manage workers working...
Alone, together 2.0
COVID-19 drove a rapid transition to work from home. As enterprises adapt to the next.normal,...
Alone, together.
Keeping your WHF employees connected and engaged
COVID-19 requires companies worldwide to shift employees to remote work. This creates massive challenges for...