2021 Centrical Select Awards
Celebrating Outstanding Centrical Client Achievements
The Great Re-Engagement
Whether you call it “The Great Resignation,” “The Big Quit” or "The Big Management Fail," the story is the same: Millions of employees around the world are quitting. Why are people leaving and how can employers staunch the flow? How can this trend be reversed from resignation to re-engagement? These are questions answered in The Great Re-Engagement, a 360-Degree Look at Work Reimagined.
Resource Center
Success 2021 Reimagine Work : Now available on-demand
Watch the Success 2021 event sessions to learn from the leaders who are reimagining the...
AI + People = Higher Performance: How Augmented People Intelligence Improves Frontline Managers’ Performance
This is the first in a series of articles that will explore the rise and...
Leading Remotely: 6 Lessons from Frontline Leadership
Read insights shared by frontline leaders from Anthem, Blue Cross, John Hancock, HP, VISA, and...
Keys to avoiding burnout in remote work
Employees working from home are at a higher risk of burnout. Download this infographic to...
Increasing productivity at Microsoft
Watch this webinar to learn how Microsoft increased agent productivity in its contact centers by...
Manage What You Measure: Improve Workforce Productivity with Transparent Performance Metrics
One of the most efficient and impactful ways companies can inspire better team productivity is...
Centrical Plays Key Role in BT Group’s ‘Reimagining’ of Employee Development
When BT looked to re-imagine the internal learning offering it provides employees, the emphasis was...
Managing employee performance in real-time
When managing frontline employees you don't have the luxury of managing performance in the past....
9 steps to creating a continuous learning environment
Learn to continuously train your frontline employees like all-star athletes to ensure they always perform...
Delivering personalized learning at scale
Learning content that is specifically designed and relevant for you is better. It will ensure...
Why Difficult Customers Are the Customers You Want
I was wrapping up a phone call with an insurance company customer. We were discussing...