Why Difficult Customers Are the Customers You Want
I was wrapping up a phone call with an insurance company customer. We were discussing...
Alone, together 2.0
COVID-19 drove a rapid transition to work from home. As enterprises adapt to the next.normal, many now begin to adopt hybrid work models. This ebook will teach you how to do this successfully, ensuring your employees stay productive, efficient, and engaged.
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Centrical Plays Key Role in BT Group’s ‘Reimagining’ of Employee Development
When BT looked to re-imagine the internal learning offering it provides employees, the emphasis was...
Enterprise gamification for contact centers
Gamification is a highly effective mechanism for driving employee engagement, productivity, and proficiency. Read this...
Ten Predictions for Contact Center Success in 2021
Read this eBook to learn about the 5 top priorities Gartner's researchers believe organizations should...
Change Creates Change: How Centrical Met the Challenge of 2020
Operating under the strain of a pandemic for nine months last year was truly unprecedented....
Paying Attention to What Needs Attention Just Got A Lot Easier for Frontline Managers
Learn how Centrical's Manager Insights uses AI and data to help frontline managers streamline their...
5 Performance Priorities for 2021
Read this eBook to learn about the 5 top priorities Gartner's researchers believe organizations should...
6 keys to outstanding performance
Managers’ must-read: 6 keys to achieving outstanding performance when employees ‘return’ to the office. Learn...
Thoughts on 5 of Dan Schawbel’s Top 10 Workplace Trends for 2021
Dan Schawbel is a New York Times bestselling author and globally-recognized researcher. HIs focus is...
Want Better Company Performance? Let Employees Celebrate Their Own Accomplishments
When WFH employees can share their successes beyond their teams and the companies they work...
Look To Employees’ Performance To Check On Their Well-Being
There's been an understandable rise in attention paid to employees' well-being. Centrical's CEO, Gal Rimon,...