eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook 2022 Trend Report: The Reality of Contact Center Employee Performance We surveyed contact center leaders to learn what they are doing to motivate, engage, train,... Share:
eBook Gamification or Digital Culture: The Future of Engagement in the Contact Center What digital motivation can do for frontline employees and their managers, from real-time performance management... Share:
Blog Post Engagement, Hybrid workforce, Performance, Working from Home Leading Remotely: 6 Lessons from Frontline Leadership Read insights shared by frontline leaders from Anthem, Blue Cross, John Hancock, HP, VISA, and... Share:
Blog Post COVID-19, Performance, Working from Home Change Creates Change: How Centrical Met the Challenge of 2020 Operating under the strain of a pandemic for nine months last year was truly unprecedented.... Share:
Article Contact Center, Customer Service, Engagement, Performance, Working from Home Starting Fast in 2021: Advice from 3 Contact Center Experts and Me The value of getting a year off to a fast start in 2021 cannot be... Share:
Blog Post Microlearning, Performance Management, Working from Home Thoughts on 5 of Dan Schawbel’s Top 10 Workplace Trends for 2021 Dan Schawbel is a New York Times bestselling author and globally-recognized researcher. HIs focus is... Share:
Blog Post Engagement, Hybrid workforce, Performance Management, Working from Home Want Better Company Performance? Let Employees Celebrate Their Own Accomplishments When WFH employees can share their successes beyond their teams and the companies they work... Share:
Press Release Engagement, Microlearning, Performance Management, Team Leaders, Working from Home Employee-Centric Success Platform Centrical Closes $32 Million Funding Round Led by Intel Capital and JVP Centrical today announced the closing of a $32 million funding round led by Intel Capital,... Share:
eBook Performance Management, Working from Home Working from ho-ho-home Keep frontline employees productive during the holidays with 5 tips that ensure they'll stay aligned,... Share:
Article Microlearning, Team Leaders, Working from Home Working From Home Demands a New Training Focus on Team Leaders With the shift to WFH, forced by the pandemic, we saw a shift to digital,... Share:
Blog Post Performance Management, Working from Home You Can Unburn Burned-Out Employees As we approach three-quarters of a year under COVID-19, about two-thirds of employees feel burned... Share:
Blog Post Engagement, Performance Management, Working from Home Productivity Drops When Employees Feel Disconnected Boston Consulting Group (BCG) issued a report recently. A fascinating read. It was a collection... Share:
Webinars Hybrid workforce, Working from Home Rapidly transition your employees to work from home Watch this webinar to stay prepared for the challenges created by transitioning to remote work... Share:
Blog Post Engagement, Performance, Working from Home Virtual Fist Bumps Are Necessary in a WFH World The rate of Kudos, the recognition feature on Centrical's employee performance management platform, rose 150%... Share:
