eBook Metrics That Matter: KPIs in BPO Call Centers How can BPO call center managers unify teams while ensuring that agents receive the onboarding,... Share:
eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook 2022 Trend Report: The Reality of Contact Center Employee Performance We surveyed contact center leaders to learn what they are doing to motivate, engage, train,... Share:
Blog Post eLearning, Sales, Sales Enablement Turning Salespeople into Super Salespeople Read how a Fortune 100 tech company improves channel partners’ engagement with its online training Share:
Blog Post Sales, Sales Enablement Sales Enablement Needs to be More About Making Salespeople Better Automating sales enablement can help salespeople sell. Read how it can be done. Share:
Blog Post Sales, Sales Enablement Don’t Let Sales Enablement Be a ‘Field of Dreams’ A sales enablement platform, must also serves to engage, train, and manage sales personnel. This... Share:
