eBook Metrics That Matter: KPIs in BPO Call Centers How can BPO call center managers unify teams while ensuring that agents receive the onboarding,... Share:
eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook 2022 Trend Report: The Reality of Contact Center Employee Performance We surveyed contact center leaders to learn what they are doing to motivate, engage, train,... Share:
Blog Post Engagement, Hybrid workforce, Performance, Working from Home Leading Remotely: 6 Lessons from Frontline Leadership Read insights shared by frontline leaders from Anthem, Blue Cross, John Hancock, HP, VISA, and... Share:
Blog Post Engagement, Hybrid workforce, Performance Management, Working from Home Want Better Company Performance? Let Employees Celebrate Their Own Accomplishments When WFH employees can share their successes beyond their teams and the companies they work... Share:
Webinars Hybrid workforce, Working from Home Rapidly transition your employees to work from home Watch this webinar to stay prepared for the challenges created by transitioning to remote work... Share:
